Sales Enablement Specialist

FedEx; Plano, Miami, Pittsburgh (TX, FL, Allegheny County); Hybrid; USD 49,000 - 104,000; Full time

Job summary

FedEx Global Sales Enablement is seeking a Sales Enablement Specialist to act as editor and content strategist for the Information Design team. You will help the global sales force receive, process and act on critical business needs with high-impact communications.

You will own lifecycle of communications from writing emails to designing reference content, partnering with digital tools and sales platforms to enable effective knowledge transfer.

Qualifications

• Requires strong written and verbal communication skills and the ability to influence stakeholders.
• Bachelor's degree or equivalent in Communications, Journalism or related field or demonstrable equivalent experience.
• Minimum of 1 year in project management, sales enablement, learning and development, or related areas.

Responsibilities

• Empower sales teams by aligning strategy with actionable plans and courses of action.
• Translate business requirements into solution requirements and manage deployment timelines.
• Define change programs and content strategies for program readiness and rollout.

Skills

Relationship building

Strategic partnering

Research/analysis

Project management

Communication skills

Education

Bachelor's degree or equivalent

Tools

Poppulo

Highspot/Seismic

Gemini

Job description

Under general supervision develops and implements strategies in support of sales force and corporate initiatives appropriate to sales segments and unique go-to-market, sales support, digital content and development needs.

Within FedEx Global Sales Enablement, we do not measure success by training hours logged or assets viewed. We measure success by seller productivity, win rates, and commercial velocity.

As a Sales Enablement Specialist on the Information Design: Communications team, you’ll serve as a communications editor, content strategist, and advocate for the FedEx Sales organization. You’re not just sending updates; you’re orchestrating how our global sales force receives, processes, and acts upon critical business needs. You're equipping them with the information, positioning, and guidance to best serve our customers.

If you have a passion for message design, thrive in a rapid-fire environment, and want to own a piece of the communication/content strategy that helps a global sales team win, this role is built for you.

Essential Functions

• Empowers sales team to execute by ensuring internal organizational buy-in, leveraging innovative sales enablement practices, translating the sales strategy to actionable plans and courses of action.
• Helps drive complex sales solutions by translating business requirements into solution requirements, coordinating expertise, scoping, and defining delivery and managing deployment timelines.
• Defines actionable plans and courses of action for change programs, digital content and communications for program readiness and rollout.
• Assesses the effectiveness and positive impact of solutions and communicates the results to stakeholders and Executive Leadership.
• Perform other duties as assigned.

Preferred Qualifications

• Design global and U.S. sales communications/content, ensuring all messages are clear, timely, and aligned with commercial priorities. Safeguard seller bandwidth by filtering out low-value distraction and prioritizing high-impact business directives.
• Seamlessly connect email “push” channels to longer-term “pull” content in our sales enablement platform. Act as the single, cohesive architect for key initiatives across both push and pull channels. You will own the entire lifecycle of a communication (from writing the initial high-impact email to designing the corresponding long-term reference content).
• Define, test, and document the SOP for how content flows seamlessly from active email communications into the sales enablement platform. You will establish the standardized processes and handoffs that make this unified channel strategy repeatable, efficient, and scalable across global teams.
• Oversee day-to-day global service impacts communications to Sales, delivering rapid, accurate updates on global network events so sellers can proactively manage client relationships. Maintain judgment to elevate highly complex, broad-scope, or high-risk impacts to senior communicators.
• Exceptional adaptability, with agility to pivot instantly when business-critical priorities shift. You thrive in a highly fluid environment where sudden network updates or operational changes require you to immediately adjust your focus and orchestrate a response under tight timelines.
• Actively use and champion digital tools, including Poppulo, Highspot/Seismic, and Gemini agents.
• Possess a competitive, proactive orientation that consistently asks, “How can we do this better?” and thrives under ambitious performance standards.
• Bachelor’s degree or equivalent work experience in Communications, Content Strategy, Journalism, or related field

Domicile

This position will be hybrid at one of our campuses in the following cities: Memphis, TN; Plano, TX; Pittsburgh, PA; or Miami, FL. Candidates must live within 50 miles of the campus location. Employees will be required to work at the FedEx campus location several times per week. Other remote locations may be considered for highly qualified candidates based on business need.

Minimum Education

Bachelor's Degree/equivalent.

Minimum Experience

One (1) year professional business experience in project management, sales, learning and development, education, communications including writing and editing, content management, creative development, or quantitative analysis. A related advanced degree may offset the related experience requirements.

Knowledge, Skills, and Abilities

Strong relationship building, strategic partnering, research/analysis, project/program management, and communication and presentation skills, both written and verbal.

Ability to innovate and produce high quality results on a consistent basis.

Preferred Qualifications: This position is not eligible for sponsorship. This position is not eligible for relocation.

Pay Transparency

Pay: Pay Grade: E23 USD Monthly: USA: 4359-9298, CO: 4359-8911, CA: 4601-7555, NJ: 4601-7361, ME, OH, VT: 4601-7749, MN: 4601-8523, IL, NV: 4601-8911, MD, NY, VA, WA: 4601-9298, MA: 4843-9298, RI: 5327-8523, CT: 5327-8911, DC, HI: 5569-8911, NYC: 5569-9298

Additional Details

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)