Sales-Driven Member Services & Travel Concierge

ACSC Auto Club Of Southern Calif; Lompoc (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health coverage for medical, dental, &

401(K) with company match and Pension

Tuition assistance

Floating holidays & PTO for volunteer

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises is seeking a Retail Service Specialist to deliver legendary service in our branch network. You will cross-sell and upsell AAA products, greet members, and drive sales while maintaining service quality.

The role includes DMV license/registration and notary services, travel route planning, passport photos, and handling payments. Notary license within 1 year is required. Monday–Friday hours with Saturdays as needed; local travel may be required.

Qualifications

• Experience in retail sales, banking or similar customer service/sales environment.
• Proven ability to exceed assigned sales or service quality goals
• Must be able to obtain and maintain valid notary license as required
• Experience with Microsoft Office basics
• Must be available to work Monday through Friday during office hours, and Saturdays in accordance with branch requirements.
• Ability to travel locally when necessary
• A high school diploma or GED
• For offices that offer notary services, Notary Public must be obtained within 1 Year.

Responsibilities

• Greeting all members and customers, determine their need and provide Legendary Service
• Provide DMV vehicle license, registration and notary services as required
• Reach sales and service goals (and earn incentives!) for multiple AAA products and services
• Preparing and providing TripTik® travel routes, marked road maps, tour books, and other travel-related materials
• Issue passport photos
• Accept payments for the various products, provide accurate change and receipts; balance and reconcile cash drawer
• Make hotel and car rental reservations for members and provide travel destination information

Skills

Retail Sales / Customer Service

Microsoft Office basics

Local travel ability

Education

High School Diploma or GED

Notary Public license (to be obtained within 1 year)

Job description

Auto Club Enterprises is seeking a Retail Service Specialist to deliver legendary service in our branch network. You will cross-sell and upsell AAA products, greet members, and drive sales while maintaining service quality.

The role includes DMV license/registration and notary services, travel route planning, passport photos, and handling payments. Notary license within 1 year is required. Monday–Friday hours with Saturdays as needed; local travel may be required.