Sales-Driven Gym General Manager & Team Leader

EōS Fitness; San Tan Valley (AZ); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Free gym membership

Family membership

Personal training discounts

Merchandise discount

Employee referral program

Daily Pay

Paid time off

Health benefits

401(k) matching

Education resources

Job summary

EōS Fitness in the United States is seeking a highly motivated General Manager to drive sales, lead a team of leaders, and optimize member journeys. You will build connections with prospective members, guide them through the membership process, and ensure their success.

The role emphasizes a passion for fitness, a track record of delivering results, and a commitment to core values while managing operations, coaching staff, and meeting revenue goals.

Qualifications

• 2 years of sales management experience.
• 3-4 years of customer service experience.
• Prior experience or strong interest in the fitness industry.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
• And, of course, someone who embraces our Core Values!

Responsibilities

• Hiring, training, scheduling, and supervising staff members, including Assistant General Managers and Fitness Consultants.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Set and achieve membership and revenue goals, track KPIs, and develop strategies to increase membership retention and new sign-ups.
• Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
• Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
• Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being.

Skills

Sales management

Customer service

Fitness industry interest

Communication skills

Relationship building

Time management

Core values

Job description

EōS Fitness in the United States is seeking a highly motivated General Manager to drive sales, lead a team of leaders, and optimize member journeys. You will build connections with prospective members, guide them through the membership process, and ensure their success.

The role emphasizes a passion for fitness, a track record of delivering results, and a commitment to core values while managing operations, coaching staff, and meeting revenue goals.