Sales-Driven Contact Center Lead (Hybrid) – Houston

The Home Depot, Inc.; Houston (TX); Hybrid; USD 65,000 - 90,000; Full time

Job summary

The Home Depot, Inc. seeks a Contact Center Supervisor Sales - GCC to lead and coach a fast-paced, sales-oriented team in a hybrid Houston-based role.

You will drive sales initiatives, monitor performance, and ensure high-quality customer interactions while building lasting customer relationships. The ideal candidate thrives in a performance-based environment, managing associates from selection through development and guiding them to meet department goals and sales targets.

Qualifications

• Must possess strong leadership and coaching skills with a track record of driving sales performance.
• Experience supervising a customer-service or contact center team in a fast-paced environment.
• Proven ability to recruit, train, and develop staff to meet performance and sales targets.

Responsibilities

• Directly supervise a contact center team to meet key performance and sales goals.
• Coach and develop team through hands-on daily feedback and formal performance management.
• Monitor metrics, identify operational improvements, and implement solutions to boost efficiency and customer satisfaction.
• Handle escalations and serve as escalation point for complex issues to ensure timely follow-up.

Skills

Action Oriented

Collaborates

Drives Engagement

Drives Results

Communicates Effectively

Customer Focus

Education

High school diploma or GED

Tools

Microsoft Office

Tableau

PowerPoint

Job description

The Home Depot, Inc. seeks a Contact Center Supervisor Sales - GCC to lead and coach a fast-paced, sales-oriented team in a hybrid Houston-based role.

You will drive sales initiatives, monitor performance, and ensure high-quality customer interactions while building lasting customer relationships. The ideal candidate thrives in a performance-based environment, managing associates from selection through development and guiding them to meet department goals and sales targets.