Sales‑Focused Contact Center Supervisor | Hybrid

The Home Depot; Houston (TX); Hybrid; USD 65,000 - 90,000; Full time

Job summary

The Home Depot in Houston, TX seeks a Contact Center Supervisor Sales - GCC who leads and coaches a fast-paced, sales-oriented team. You will drive performance through sales initiatives, deliver high-quality customer interactions, and develop associates to meet department goals.

This hybrid role requires on-site presence Monday through Thursday at the GCC location, with remote Fridays and rotating weekend on-call coverage.

Qualifications

• High school diploma or GED required.
• Must be eighteen years of age or older and legally eligible to work in the United States.
• Preferred: Tableau, Microsoft Office, PowerPoint proficiency.

Responsibilities

• Directs day-to-day operations of a contact center team to achieve KPIs.
• Coaches and develops staff, handles performance management and mentoring.
• Monitors metrics, analyzes data, and coordinates improvements with leaders.
• Manages escalations and ensures customer satisfaction and timely follow-up.

Skills

Leadership

Coaching

Communication

Sales orientation

Customer focus

Education

High School Diploma or GED

Tools

Tableau

Microsoft Office

PowerPoint

Job description

The Home Depot in Houston, TX seeks a Contact Center Supervisor Sales - GCC who leads and coaches a fast-paced, sales-oriented team. You will drive performance through sales initiatives, deliver high-quality customer interactions, and develop associates to meet department goals.

This hybrid role requires on-site presence Monday through Thursday at the GCC location, with remote Fridays and rotating weekend on-call coverage.