Sales Director

Furnished Finder; Austin (TX); Remote; USD 90,000 - 150,000; Full time

Job summary

An established industry player is on the lookout for a strategic Sales Director to steer its growth trajectory. This role encompasses overseeing New Listing Sales and Customer Success, ensuring revenue performance, and leading a remote team of 55 agents. You will be pivotal in expanding listings, reactivating churned landlords, and enhancing account growth. With a focus on operational excellence and data-driven strategies, this position offers a unique opportunity to shape the future of a rapidly growing platform in the monthly housing rental space. If you're a proven sales leader ready to make an impact, this is the role for you.

Qualifications

• 7+ years of senior leadership experience in Sales or Customer Success roles.
• Proven success managing a Sales P&L and leading inbound sales teams.

Responsibilities

• Own Sales and Customer Success P&L, driving listing growth and retention.
• Lead a remote team focused on converting inbound leads.

Skills

Sales Leadership

Customer Success Management

Data-Driven Decision Making

Coaching and Mentoring

Analytical Skills

Education

Bachelor's degree

Master's or MBA

Tools

HubSpot CRM

Sales Reporting Tools

Job description

Sales Director
Location: Austin, TX preferred

About Furnished Finder:
Furnished Finder is the leading platform for monthly housing rentals, trusted by over 240,000 landlords to list their furnished properties and connect with more than 15 million travelers each year. Our diverse tenant base includes corporate contractors, digital nomads, traveling medical professionals, relocating families, academics, and more. With our subscription-based model, landlords enjoy complete control—no commissions or booking fees. They set their rates, choose their availability, and decide who stays in their property every time.

We got our start in 2014 with a focus on traveling nurses and medical professionals. The site grew exponentially during Covid, going from <50,000 homes in 2020 to over 300,000 today, making it one of the fastest growing consumer peer-to-peer marketplaces.

When you join Furnished Finder, you are joining a leadership team with a combined 70+ years of real estate and travel industry experience. As we look ahead to Furnished Finder’s next chapter of growth, we are seeking talented self-starters who are hungry to grow and learn with this industry-leading team. With roles open in Austin, TX (HQ) and remote, we are growing fast and would love to consider you for our team!

Job Overview:
Furnished Finder is seeking a strategic, results-oriented Director of Sales to lead our team through its next stage of growth. This role oversees both New Listing Sales and Customer Success, with full accountability for revenue performance, department P&L, and team leadership across acquisition, retention, and account value expansion.

Our core product is a $179 annual subscription that allows property owners to list furnished monthly housing for traveling professionals. Most customers purchase a single listing, but we are expanding capabilities to support larger B2B buyers who may purchase at scale. The sales model is inbound and marketing-driven, with a fully phone-based sales team that plays a critical role in converting leads who don’t respond to automated outreach and require education on our platform’s value.

As a key member of the leadership team, you’ll be responsible for expanding new listings, reactivating churned landlords, and improving account growth and retention. You’ll lead a fully remote team of 55 agents, primarily based in Colombia, and own HubSpot CRM improvements, compensation planning, and the development of scalable systems that drive team performance.

This is an ideal role for a proven sales leader with experience in high-velocity, B2C subscription environments, and a passion for operational excellence, coaching, and data-driven decision-making. This role reports directly to the Chief Operating Officer.

Key Responsibilities:

1. Sales Strategy & Compensation
   • Own the Sales and Customer Success P&L, including forecasting, budgeting, and performance management, working closely with our Head of Financial Operations.
   • Drive listing growth and customer retention across a high-velocity, inbound sales pipeline.
   • Develop strategies for converting both individual landlords and larger multi-unit clients.
   • Design and refine performance-based compensation models including commissions, bonuses, and other incentives, in close partnership with Finance and HR to align incentives, drive desired outcomes, and protect margins.
2. Sales Operations & HubSpot Ownership
   • Lead the design of sales processes and pipeline management in HubSpot CRM, partnering with Ops Excellence to support agent enablement.
   • Drive improvements in workflow automation, lead routing, and data visibility for Sales and Success.
   • Identify and implement tools that reduce friction in the sales process and accelerate conversion.
3. Inbound Sales Execution & Enablement
   • Manage a fully remote, call-based team (55 agents) focused on responding to and converting inbound leads.
   • Ensure talk tracks, rebuttals, and call handling strategies are optimized for educating skeptical or first-time customers.
   • Track funnel drop-off points and implement solutions to boost lead-to-listing conversion.
4. Customer Lifecycle Ownership
   • Oversee the full mid- to top-tier customer lifecycle from lead engagement to reactivation and upsell, in collaboration with Marketing and Product.
   • Support lifecycle campaigns and CS team initiatives aimed at reducing churn and improving LTV.
   • Guide Customer Success strategies for reactivating churned landlords and maintaining key account engagement.
5. Team Leadership & Development
   • Lead, mentor, and develop two frontline managers and a team of sales and success reps.
   • Cultivate a high-performance, high-accountability culture built on coaching, metrics, and clear communication.
   • Identify and nurture top talent, creating structured development plans and growth pathways.

Qualifications:

• Bachelor’s degree required; Master’s or MBA preferred.
• 7+ years of senior leadership experience in Sales, Revenue Operations, or Customer Success roles.
• Proven success managing a Sales P&L and leading B2C, subscription-based, inbound sales teams.
• Deep experience in compensation planning, sales operations, and high-volume team management.
• Advanced knowledge of HubSpot CRM (or similar), reporting tools, and sales process automation.
• Strong analytical and communication skills; able to influence stakeholders and drive performance.
• Experience managing remote, distributed teams; prior LATAM leadership experience a plus.

Furnished Finder is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.