Sales Development Representative-On Site

Teleperformance USA; Las Vegas (NV); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Employee discounts

Job summary

Teleperformance USA is seeking a Sales Development Specialist to serve as the primary contact for clients, handling inbound and outbound communications and resolving inquiries to ensure a superior customer experience. The role is on-site in Las Vegas and focuses on high-velocity service delivery in a dynamic environment.

The SDR will drive pipeline generation, qualify opportunities, and coordinate handoffs to Ascensus sellers for demos and next steps.

Qualifications

• 6-12 months experience in B2B outbound environments.
• Fluent in English with strong written communication.
• Familiarity with Financial Services markets preferred.
• Experience with CRM tools.
• Strong written and verbal communication skills.
• Ability to work independently and meet aggressive targets.

Responsibilities

• Conduct high-volume outbound prospecting via phone and email.
• Build and enrich data from target account lists using approved tools.
• Maintain accurate records of activity and disposition leads.
• Collaborate with marketing and sales enablement teams to refine messaging.
• Participate in weekly KPI reviews and performance coaching sessions.
• Participate in daily huddles and track progress toward metrics.

Job description

Category : Customer Service/Support

This position will be located on-site in Las Vegas, Nevada.

As a Sales Development Specialist , you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Your Career Starts Here

Join us in transforming the digital business landscape. At TP, we blend cutting-edge high-tech solutions with an essential high-touch human connection. You will be a vital part of a team that empowers global companies to quickly adapt and deliver exceptional experiences.

Your potential for growth here is limitless. We are committed to fostering career advancement, as proven by the journey of our Chief Executive Officer Americas, who started as an agent and rose to the highest levels of the company. At TP, we provide the platform; your ambition sets the limit.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here (https://www.teleperformance.com/en-us/contact-us/) . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Role Overview

As a SDR (Sales Development Representative) in pipeline generation program, you will be responsible for identifying , engaging, and qualifying leads across target accounts in existing customer base . This role is 100% outbound and will be working to qualify opportunities and schedule handoff meetings to transfer the client relationship over to an Ascensus seller for demos and next steps .

Key Responsibilities

• Conduct high-volume outbound prospecting via phone, and email .

• Build and enrich data from our target account lists using approved tools.

• Maintain accurate records of activity and disposition leads recording the outcomes of outreach.

• Collaborate with marketing and sales enablement teams to refine messaging.

• Participate in weekly KPI reviews and performance coaching sessions.

• Participate in daily huddles and track performance towards progress metrics.

Performance Metrics

• Daily dials and emails

• Monthly qualified meetings booked

• Lead-to-opportunity conversion rates

• Pipeline value generated

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

Qualifications

• 6 -12 Months experience in B2B Outbound Calling environments

• Fluen t in English and strong written English communication skills

• Familiarity with Financial Services markets and industry best practices strongly preferred

• Experience with CRM tools

• Strong written and verbal communication skills

• Ability to work independently and meet aggressive targets

Training & Enablement

• Onboarding includes product, industry, and sales coaching

• Ongoing training via enablement programs and QA feedback loops

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy