Healthcare Sales - Remote

Teleperformance USA; Delaware; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Dental/vision benefits

Employee discounts

Job summary

Teleperformance USA is seeking a Healthcare Sales Specialist who will contact Medicare-eligible customers from qualified leads, guiding them to a licensed sales agent for their area. This role emphasizes a sales/conversion approach in a high-velocity environment.

You will work on outbound calls, adhere to script guidelines, and use rebuttals to address objections, with weekend shifts required. Strong customer service values and teamwork are essential for success.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• College degree preferred but not required.

Responsibilities

• Make outbound calls to Medicare eligible customers from qualified leads.
• Assist customers in transferring to a licensed sales agent for their area.
• Ask required questions as per script (questions are required, script not verbatim).
• Use rebuttals to overcome caller objections.
• Explain why open enrollment is beneficial for customers.
• Meet transfer targets and disposition each call.
• Weekend shifts are required.

Skills

Outbound calls

Customer service

Sales concepts

Typing 25 wpm

Windows familiarity

Team collaboration

Education

High School Diploma or equivalent

College degree preferred

Job description

Category : Customer Service/Support

As a Healthcare Sales Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

Currently, employment is restricted to residents of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests. 7. Contact us at 877-877-3944 or contact us here (https://www.teleperformance.com/en-us/contact-us/).

Your Responsibilities

You will be making outbound calls (from qualified Leads) to Medicare eligible customers who are interested in different plan options. You assist them in transferring to a licensed sales agent for their area. This is a "sales/conversion" account.

• Sales background preferred but not required
• Place outbound calls to Medicare eligible customers (from qualified Leads) who are interested in different plan options.
• Ask required questions in script (questions are required, script not verbatim)
• Utilize rebuttals to overcome caller objections
• Be able to explain why this is beneficial for them during open enrollment
• Meet transfer targets
• Appropriately disposition each call
• Weekend required

We’re looking for

fearless people - people who are inspired to deliver only the best in all that we do.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Key Competencies

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational Skills: Strong organizational and problem-solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements

• Internet Requirements:
• A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
• Proof of internet speed required