Sales Development Representative

Queen City IT Professionals; Charlotte (NC); On-site; USD 42,000 - 70,000; Full time

Job summary

Queen City IT Professionals in Charlotte, NC is seeking a reliable Sales Development Representative to generate new business opportunities and schedule qualified meetings for the owner/technical lead.

You will research local businesses, contact decision-makers, and introduce our managed IT services, Microsoft 365, cybersecurity, and IT support offerings. This role requires persistence, strong communication, and CRM discipline, with occasional in-person visits may be needed.

Qualifications

• Experience with outbound sales and meeting setting.
• Familiarity with CRM tools and activity logging.
• Ability to identify IT decision-makers in local businesses.

Responsibilities

• Research local businesses by phone, email, LinkedIn, and in-person visits.
• Identify owners, office managers, and IT decision-makers.
• Introduce services and uncover IT needs or frustrations.
• Schedule 20–30 minute discovery meetings on the owner's calendar.
• Confirm meetings and follow up to reduce no-shows.
• Log prospect activity, notes, and follow-ups in the CRM.
• Attend a brief weekly sales and pipeline review.

Skills

Outbound calling

CRM proficiency

Prospecting

LinkedIn outreach

B2B sales basics

Tools

CRM software

Job description

We are a growing Managed IT Services Provider helping local businesses with IT support, Microsoft 365, cybersecurity, backup, networking, Wi‑Fi, VoIP, cameras, and access control.

We are seeking a reliable, outgoing Sales Development Representative (SDR) to generate new business opportunities and schedule qualified meetings for our owner/technical lead.

What you’ll do

• Research and contact local businesses by phone, email, LinkedIn, and occasional in-person visits.
• Identify business owners, office managers, operations managers, and IT decision‑makers.
• Introduce our services and uncover basic IT needs or frustrations.
• Schedule 20–30 minute discovery meetings on the owner’s calendar.
• Confirm meetings and follow up to reduce no-shows.
• Log all prospect activity, notes, and follow-up tasks in the CRM.
• Attend a brief weekly sales and pipeline review.

What success looks like

• Consistent attendance and same-day CRM updates.
• 50+ prospecting touches per week.
• At least two qualified meetings booked and held per week after ramp-up.

A qualified meeting includes an actual decision‑maker at a local business that fits our target profile and has a potential managed IT or technology‑project need.

What we need

• Comfortable making outbound calls and speaking with business owners.
• Strong communication, organization, and follow-through.
• Comfortable with rejection and persistent follow‑up.
• Familiar with email, calendars, CRM tools, LinkedIn, and basic spreadsheets.
• B2B sales, appointment setting, staffing, telecom, insurance, commercial services, or MSP experience is a plus.
• Reliable transportation, valid license, and current personal auto insurance if field visits are assigned.