Sales Desk Manager

DCH Ford of Eatontown; Eatontown (NJ); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

401(k) Retirement Plan

Vehicle Purchase Discounts

Job summary

DCH Ford of Eatontown in Eatontown, NJ is seeking a Sales Desk Manager to lead our sales team and optimize deal structuring, inventory, and customer engagement. The role reports to the GSM and GM and focuses on driving volume, gross profit, and CSI while maintaining a customer-focused process.

The ideal candidate has 3+ years in automotive sales management, strong negotiation and leadership skills, and experience with CDK, Reynolds & Reynolds, or Dealertrack.

Qualifications

• 3+ years of automotive sales management or desking in an OEM franchise
• Track record of achieving sales volume, gross profit, and customer satisfaction goals
• Knowledge of deal structure, lender programs, vehicle financing, and F&I processes
• Experience managing both new and used vehicle sales operations
• Understanding of vehicle inventory management, pricing strategy, and trade evaluation

Responsibilities

• Drive dealership sales performance through effective deal structuring and coaching
• Structure, desk, and approve new and used vehicle transactions for profitability
• Coach sales staff on product knowledge, CRM usage, and customer engagement
• Monitor daily sales activities, lead management, and showroom traffic
• Partner with Finance to maximize deal profitability and smooth progression
• Support recruiting, onboarding, and developing sales talent
• Maintain high levels of customer satisfaction and compliance with policies

Skills

Automotive sales management

Desk/desking

CRM proficiency

Team leadership

Negotiation

Education

High School diploma or equivalent

Tools

CDK

Reynolds & Reynolds

Dealertrack

CRM tools

Job description

Dealership:L0764 DCH Ford of EatontownDCH Ford of EatontownLocation: Eatontown, NJPosition: Sales Desk ManagerReports to: GSM and GMClassification: Full Time; OnsiteEstimated Comp: $125,000 - $150,000/ per yearNOW HIRING a Sales Desk Manager at DCH Ford of Eatontown to WOW our guests and lead our team with their positive, professional energy!Why Join Our Team?At Lithia & Driveway, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing leaders who want to make an impact, both in their store and across the company.At Lithia & Driveway you'll find:Real opportunities for advancement across a national networkLeadership development and training through our internal learning programsA culture that recognizes and rewards resultsThe ability to drive store success with the autonomy to shape your team.What You'll DoThe Sales Desk Manager is responsible for driving dealership sales performance through effective deal structuring, inventory management, sales team coaching, and customer engagement. This leader partners closely with Sales Consultants, Finance Managers, and dealership leadership to maximize vehicle sales volume, front-end gross profit, customer satisfaction, and overall dealership profitability.Structure, desk, and approve new and used vehicle transactions to maximize profitability while maintaining a customer-focused sales process.Work directly with Sales Consultants to assist with negotiations, objection handling, and deal closing.Monitor daily sales activities, lead management, appointment conversion, and showroom traffic performance.Coach and develop sales staff on product knowledge, sales techniques, CRM utilization, and customer engagement strategies.Ensure consistent execution of OEM and dealership sales processes.Partner with Finance & Insurance to ensure smooth deal progression and maximize overall deal profitability.Manage trade evaluations and support inventory acquisition efforts to maintain appropriate inventory levels.Review KPIs including volume, front-end gross, closing ratios, trade capture, lead conversion, and CSI performance.Support recruiting, onboarding, and developing sales talent.Maintain high levels of customer satisfaction by proactively resolving concerns and supporting positive customer outcomes.Ensure compliance with all federal, state, local, OEM, and dealership policies regarding sales transactions and documentation.Support the General Sales Manager and General Manager in achieving dealership sales, market share, and profitability goals.Perform additional responsibilities as assigned by dealership leadership.What You'll Bring3+ years of automotive sales management or desking experience within an OEM franchise dealership.Track record of achieving sales volume, gross profit, and customer satisfaction goals.Knowledge of deal structure, lender programs, vehicle financing, and F&I processes.Experience managing both new and used vehicle sales operations.Understanding of vehicle inventory management, pricing strategy, and trade evaluation.Experience using dealership management systems (CDK, Reynolds & Reynolds, Dealertrack, or similar platforms).Proficiency with CRM tools and lead management processes.Valid driver's license with an acceptable driving record.Total Rewards$125,000 - $150,000/ per year; This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes a base/hourly/draw offset and opportunities for commission and bonus.Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.