Sales & CX Operations Lead

TWO MEN AND A TRUCK®; Columbia (MD); On-site; USD 55,000 - 60,000; Full time

Job summary

TWO MEN AND A TRUCK® in Columbia, Maryland is seeking a Sales & Customer Experience Operations Manager responsible for driving revenue growth and optimizing customer experience. This pivotal role involves leading a team of Customer Service Representatives (CSRs) and ensuring the sales process from inquiry to follow-up is efficiently executed.

The ideal candidate has strong sales leadership skills and at least 3 years of experience in service operations or logistics. This position offers a competitive salary between $55,000 and $60,000, along with opportunities for professional development.

Qualifications

• Minimum 3 years of leadership experience in sales or service operations.
• Proven track record of driving sales performance and team development.
• Experience in the logistics or home services industry preferred.

Responsibilities

• Lead and develop a team of 5-10 Customer Service Representatives to achieve sales goals.
• Oversee the full customer lifecycle from initial contact to post-move follow-up.
• Collaborate daily with operational managers to align sales and operational goals.

Skills

Sales leadership

Data analysis

Customer service

Communication skills

Problem-solving

Education

Bachelor's degree in business or related field

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

TWO MEN AND A TRUCK® in Columbia, Maryland is seeking a Sales & Customer Experience Operations Manager responsible for driving revenue growth and optimizing customer experience. This pivotal role involves leading a team of Customer Service Representatives (CSRs) and ensuring the sales process from inquiry to follow-up is efficiently executed.

The ideal candidate has strong sales leadership skills and at least 3 years of experience in service operations or logistics. This position offers a competitive salary between $55,000 and $60,000, along with opportunities for professional development.