Sales & Customer Support Coordinator

HANCOCK LUMBER CO., INC.; Damariscotta (ME); On-site; USD 34,000 - 39,000; Full time

Job summary

Hancock Lumber is seeking Inside Sales Support to help contractors, builders, remodelers, homeowners, and the sales team through the customer journey. This role emphasizes service, order coordination, project support, and clear communication to keep projects moving forward.

You'll work with Account Managers, Project Pros, and delivery teams to create an exceptional customer experience while supporting profitable sales growth. No commission-based expectations are stated.

Qualifications

• Strong customer service and relationship-building skills.
• Excellent communication and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support contractors, builders, remodelers, and homeowners throughout the ordering and project process.
• Assist customers by phone, email, and in person with product questions, order updates, and project needs.
• Prepare quotes, enter orders, coordinate special orders, and monitor customer requests.
• Partner with Account Managers and Project Pros to support customer projects and business relationships.
• Coordinate with yard, delivery, purchasing, and vendor partners to ensure materials are available and delivered accurately.
• Follow up on quotes, orders, backorders, and customer inquiries.
• Maintain accurate customer, pricing, and order information within company systems.
• Develop knowledge of building materials, product applications, and contractor needs.
• Help identify solutions that meet customer project requirements while supporting company sales goals.
• Work collaboratively with location employees to provide a seamless customer experience.
• Follow all safety policies, procedures, and company standards.

Skills

Customer service

Communication

Organizational skills

Multitasking

Team-oriented

Job description

• Base Pay $25.00 - $28.00 / Hour
• Job Category Lumberyard
• Employee Type Non-Exempt FT
• Manage Others Yes

Contact information

• Name John Muzzy

Description

Hancock Lumber is passionate about its people-first and values-driven culture. Enjoy competitive pay, excellent benefits, and something that's becoming harder to find: time outside of work. With no nights and no weekends, you'll have more time for yourself and your family while being part of a highly engaged and supportive team.

At Hancock Lumber, we call this role Inside Sales Support. This position plays a key role in supporting contractors, builders, remodelers, homeowners, and the sales team throughout the customer journey. The role focuses on customer service, order coordination, project support, communication, and ensuring customers receive the products and information they need to keep projects moving forward.

This is not a commissioned sales role. Instead, you'll work closely with Account Managers, Project Pros, Counter Pros, delivery teams, vendors, and customers to help create an exceptional customer experience while supporting profitable sales growth.

What You'll Do

• Support contractors, builders, remodelers, and homeowners throughout the ordering and project process.
• Assist customers by phone, email, and in person with product questions, order updates, and project needs.
• Prepare quotes, enter orders, coordinate special orders, and monitor customer requests.
• Partner with Account Managers and Project Pros to support customer projects and business relationships.
• Coordinate with yard, delivery, purchasing, and vendor partners to ensure materials are available and delivered accurately.
• Follow up on quotes, orders, backorders, and customer inquiries.
• Maintain accurate customer, pricing, and order information within company systems.
• Develop knowledge of building materials, product applications, and contractor needs.
• Help identify solutions that meet customer project requirements while supporting company sales goals.
• Work collaboratively with location employees to provide a seamless customer experience.
• Follow all safety policies, procedures, and company standards.

Requirements

• Strong customer service and relationship-building skills.
• Excellent communication and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable using computers and technology for order entry, quoting, communication, and customer support.
• Strong attention to detail and follow-through.
• Team-oriented mindset with a willingness to help wherever needed.
• Interest in learning building materials, construction products, and contractor workflows.
• Previous experience in customer service, sales support, project coordination, building materials, construction, or related fields is helpful but not required.

Summary

• Unique culture focused on safety, shared leadership, and respect for all voices
• Work-life balance, consistent schedules (40-hour average work week and no nights or weekends)
• Insurance options including health, dental, life, short term disability and additional voluntary benefits such as accidental insurance for you and/or family members
• 401(k) plan with a company discretionary match and free access to investment advisors
• Paid time off for vacation, sick/flex time, holidays, childbirth, and bereavement
• Employee discount on building materials
• Clothing allowance, footwear reimbursement, and year-end awards and recognition