Building Materials Sales & Customer Service Representative

HANCOCK LUMBER CO., INC.; Salisbury (MA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

401(k) plan with company match

Paid time off

Job summary

Hancock Lumber is seeking a Counter Pro at our Salisbury lumberyard. This role greets customers, assists with product selection, enters orders, and processes sales while collaborating with yard, delivery, and sales teams.

You’ll build product knowledge, develop customer relationships, and help customers complete projects with accurate quotes and timely service. The position emphasizes safety, teamwork, and a people-first culture with competitive pay and comprehensive benefits.

Qualifications

• Strong customer service and communication skills.
• Interest in sales, relationship building, and helping customers succeed.
• Ability to learn building materials, construction products, and company systems.
• Comfortable using computers for order entry, pricing, and customer transactions.
• Positive attitude and a team-first mindset.
• Ability to lift, carry, and handle building materials as needed.

Responsibilities

• Help contractors, builders, remodelers, and homeowners find the right products and solutions for their projects.
• Provide outstanding customer service in person, by phone, and through electronic communication.
• Create quotes, enter orders, process sales transactions, and assist with special orders.
• Learn product availability, inventory, pricing, and building material applications.
• Coordinate with yard, delivery, and sales teams to ensure materials are delivered accurately and on time.
• Recommend related products and services that help customers complete their projects successfully.
• Resolve routine customer concerns and partner with management on more complex issues.
• Maintain an organized, professional, and customer-ready sales environment.
• Assist with merchandising, stocking, inventory, and other location support activities as needed.
• Follow all safety policies and procedures while helping create a safe workplace for employees and customers.

Skills

Customer service

Sales interest

Computer skills

Team player

Safety mindful

Job description

• Location 133 Main Street,Salisbury, MA, 01952,United States
• Base Pay $21.00 - $23.00 / Hour
• Job Category Lumberyard
• Employee Type Non-Exempt FT

Contact information

• Name John Muzzy

Description

Hancock Lumber is passionate about its people-first and values-driven culture. Enjoy competitive pay, excellent benefits, and something that's becoming harder to find: time outside of work. With no nights and no weekends, you'll have more time for yourself and your family while being part of a highly engaged and supportive team.

At Hancock Lumber, we call this role a Counter Pro. This position serves as the first point of contact for contractors, builders, remodelers, homeowners, and other customers visiting the lumberyard or calling by phone. The role focuses on customer service, sales, order entry, product support, and helping customers find the materials they need to complete their projects. The successful candidate will develop product knowledge, build customer relationships, and work closely with yard, delivery, and sales teams to provide an exceptional experience.

"Great companies will keep finding ways to help employees earn more money, but they will also increasingly give their team members something perhaps even more important: the gift of time. Work should not be hurried, hectic, or chaotic. Nor should it be all-consuming." – Kevin Hancock

What You'll Do

• Help contractors, builders, remodelers, and homeowners find the right products and solutions for their projects.
• Provide outstanding customer service in person, by phone, and through electronic communication.
• Create quotes, enter orders, process sales transactions, and assist with special orders.
• Learn product availability, inventory, pricing, and building material applications.
• Coordinate with yard, delivery, and sales teams to ensure materials are delivered accurately and on time.
• Recommend related products and services that help customers complete their projects successfully.
• Resolve routine customer concerns and partner with management on more complex issues.
• Maintain an organized, professional, and customer-ready sales environment.
• Assist with merchandising, stocking, inventory, and other location support activities as needed.
• Follow all safety policies and procedures while helping create a safe workplace for employees and customers.

Requirements

• Strong customer service and communication skills.
• I nterest in sales, relationship building, and helping customers succeed.
• Ability to learn building materials, construction products, and company systems.
• Comfortable using computers for order entry, pricing, and customer transactions.
• Positive attitude and a team-first mindset.
• Ability to lift, carry, and handle building materials as needed.
• Previous experience in building materials, construction, retail sales, customer service, or related fields is helpful but not required.
• Dependable, organized, and committed to providing an exceptional customer experience.

Summary

• Unique culture focused on safety, shared leadership, and respect for all voices
• Work-life balance, consistent schedules (40-hour average work week and no nights or weekends)
• Insurance options including health, dental, life, short term disability and additional voluntary benefits such as accidental insurance for you and/or family members
• 401(k) plan with a company discretionary match and free access to investment advisors
• Paid time off for vacation, sick/flex time, holidays, childbirth, and bereavement
• Employee discount on building materials
• Clothing allowance, footwear reimbursement, and year-end awards and recognition