Sales & Customer Success Associate

Social SG; Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

Social SG, a business consulting and sales firm in Atlanta, is seeking a Sales & Customer Success Associate. This role involves delivering presentations, enhancing customer satisfaction through personalized service, and collaborating with team members to meet sales targets. Candidates should possess a High School Diploma, with a preference for a Bachelor's Degree. 1-3 years of relevant experience is preferred, along with reliable transportation for daily travel to the office and events.

Qualifications

• High School Diploma or equivalent experience related to a Sales & Customer Success Associate.
• Bachelor’s Degree in Business Administration, Management, Entrepreneurship, Communications or other related fields preferred.
• 1-3 years of experience working in Sales, Promotions, Customer Service, or other related fields preferred.

Responsibilities

• Deliver in-person presentations to potential customers.
• Increase customer satisfaction and create sales through excellent customer service.
• Identify and troubleshoot customer needs.
• Utilize product knowledge and market research to drive sales.
• Ensure accurate recording of customer information and sales data.
• Collaborate with team members on effective sales techniques.

Skills

Persuasive communication

Competitive drive

Team-oriented

Solution-oriented

Professional representation

Education

High School Diploma or equivalent

Bachelor’s Degree (preferred)

Job description

Social Status Solution's successful impact in the telecommunications industry has been nationally recognized by our reputable clients! As a prominent business consulting and sales firm located in Atlanta, we are valued for our innovative sales strategies and ability to exceed projected sales margins. Our mission is to assist our clients in new customer acquisitions, expand their market reach, and continue to help them dominate in the telecommunications industry! To successfully achieve our vision, we are seeking ambitious, zealous, and pioneering individuals to join our team as Sales & Customer Success Associate.

Responsibilities of a Sales & Customer Success Associate:

• Deliver in-person presentations to potential customers and educate them on the benefits of our client’s products, services, and promotions
• Increase customer satisfaction and create sales by providing potential customers utmost customer service and a personalized purchasing experience through face-to-face communication and active listening
• Identify a potential customer’s needs, troubleshoot to resolve any of their problems, and customize their sales purchases according to what best fits their needs
• Utilize product knowledge, competitive pricing, and market research to upsell our client’s products and services and drive up our sales revenue
• Ensure that the customer’s contact information, installation dates, and sales package is recorded accurately
• Strategize with our fellow Sales & Customer Success Associate in team settings on effective sales techniques that increase customer engagement
• Maintain current knowledge on our client’s products, services, promotions, sales targets, and campaign goals by attending all virtual conference calls and on-site training
• Collaborate with our Sales Executives, senior-level Customer Service team members, and other Sales & Customer Success Associates to establish and attain all sales targets and goals

Sales & Customer Success Associate Skills Preferred:

• Persuasive communicator that successfully paints the picture to our targeted audience
• Entrepreneurial spirit and competitive drive to exceed our client’s goals and expectations
• Team-spirited and adaptive to working in fast-paced environments
• Solution-oriented and takes initiative to finding answers instead of staying complacent with current challenges
• Professional representation of our clients and dedicated to building long lasting relationships to our consumers

Basic Qualifications of a Sales & Customer Success Associate:

• High School Diploma or equivalent experience related to a Sales & Customer Success Associate
• Bachelor’s Degree in Business Administration, Management, Entrepreneurship, Communications or other related fields preferred
• 1-3 years of experience working in Sales, Promotions, Customer Service, or other related fields preferred
• Reliable transportation to on-site location

The Entry-Level Sales Associate position requires daily travel to our office and events.