Sales and Customer Solutions Representative

Sales and Marketing; Austin (TX); In loco; USD 20.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Incentives program

Free Spectrum services

Career growth

Descrizione del lavoro

Spectrum, LLC is seeking a Sales and Customer Solutions Representative in Austin, TX. You’ll engage customers, resolve inquiries, and upsell Spectrum services while delivering outstanding support and revenue growth.

Join our team to build a rewarding career with competitive pay, incentives, and perks like free Spectrum services. You’ll thrive in a fast-paced environment, maintaining professionalism and driving customer loyalty across our video, data, and voice products.

Competenze

• High school diploma or equivalent.
• 2+ years of call center experience.

Mansioni

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Upsell Spectrum’s video, data and phone products through telephone-based techniques
• Maintain professionalism in every customer interaction
• Meet activity goals by following call handling metrics
• Process orders within the billing system for retained accounts and new sales entries
• Explain Spectrum’s products and compare them to competitors
• Support efforts to enhance the customer experience through every transaction

Conoscenze

English fluency

Cable services knowledge

Multi-channel communication

Sales techniques

Customer solutions

Tech/computer skills

Billing systems

Irate customer handling

Time management

Formazione

High school diploma or equivalent

Descrizione del lavoro

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.

Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.

How You’ll Make an Impact

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Working Conditions

• Office environment

What You’ll Bring to Spectrum

Required Qualifications

Education

• High school diploma or equivalent

Skills

• Ability to read, write, speak and understand English
• Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
• Ability to work variable hours; may include weekends, holidays, and split days off
• Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner
• Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals
• Effective computer and consumer electronics skills
• Ability to use personal computer and relevant software applications including the billing system
• Proven verbal and written communication skills
• Ability to handle irate customers and resolve issues
• Ability to prioritize and organize effectively

Preferred Qualifications

Experience

• 2+ years of call center experience in customer service or phone sales, or equivalent experience

Get To Know Us:

Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees, we are America's Internet Company.

At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

Learn about Life at Spectrum.