Sales/Customer Service Representative (Bilingual, English/Spanish)

Driving Academy; New Jersey; Sur place; USD 25 000 - 34 000; Plein temps

Avantages offerts par ce poste

Health insurance stipend

401(k) retirement plan with 4% company

Paid time off

Paid holidays

Paid sick leave

Sales training

Résumé du poste

Driving Academy in Hamilton Township, NJ is seeking a full-time Bilingual Sales and Customer Service Representative to guide prospective students through CDL training enrollment. You will handle inquiries in English and Spanish, recommend training packages, and process payments while ensuring compliance with state and company policies.

You will conduct in-office sales presentations, schedule appointments, and document interactions in the CRM.

Qualifications

• Fluency in reading, writing, and speaking both English and Spanish.
• At least 2 years of experience in sales, retail sales, or customer service.
• High school diploma or equivalent.
• Strong interpersonal skills with a clear, engaging communication style.
• Demonstrated organization and attention to detail when managing records and schedules.
• Comfort using basic business technology, including Microsoft Office or Google Workspace, and sales databases/CRMs.

Responsabilités

• Contact warm leads in English and Spanish via phone, text, and email to schedule sales appointments.
• Learn prospective students' career goals and recommend appropriate CDL training programs.
• Lead in-office sales presentations and facility tours following company guidelines.
• Enroll students, process payments (cash, check, credit card), and issue invoices.
• Complete and verify student paperwork to ensure compliance with company, state, and federal requirements.
• Orient new students to school policies, schedule requirements, and classroom procedures.
• Document all sales interactions, calls, and student updates in the CRM software.
• Answer incoming questions and resolve customer concerns, routing complex issues to appropriate team members when necessary.

Connaissances

Bilingual English/Spanish

Sales experience

Customer service

CRM software

Microsoft Office / Google Workspace

Formation

High school diploma or equivalent

Bachelor's degree in business, marketing, communication, or related field

Outils

CRM software

Microsoft Office

Description du poste

Full-time Hamilton Township, New Jersey On-site $18 - $25/hr

Overview

Every year, thousands of people look for a path toward financial independence and a stable career in commercial driving. As a Bilingual Sales and Customer Service Representative, you are the primary guide for prospective students starting their CDL training journey. You will handle incoming inquiries in both English and Spanish, help applicants choose the training package that aligns with their career goals, and walk them through the enrollment process.

This role offers a meaningful combination of consultative sales and direct community impact. If you thrive in a fast-paced environment and enjoy helping people improve their lives, this position offers the tools, training, and support to help you reach your professional and financial goals.

What Success Looks Like

Success in this role means building trust with prospective students, maintaining steady follow-up, and consistently meeting enrollment targets through clear, helpful communication.

Day-to-Day Responsibilities

• Contact warm leads in English and Spanish via phone, text, and email to schedule sales appointments.
• Learn prospective students' career goals and recommend appropriate CDL training programs.
• Lead in-office sales presentations and facility tours following company guidelines.
• Enroll students, process payments (cash, check, credit card), and issue invoices.
• Complete and verify student paperwork to ensure compliance with company, state, and federal requirements.
• Orient new students to school policies, schedule requirements, and classroom procedures.
• Document all sales interactions, calls, and student updates in the CRM software.
• Answer incoming questions and resolve customer concerns, routing complex issues to appropriate team members when necessary.

Long-Term Impact

• Develop deep expertise in CDL program options, state licensing requirements, and industry trends.
• Build strong long-term relationships with current and former students, generating referrals and repeat community engagement.
• Consistently achieve monthly enrollment goals while maintaining high customer satisfaction ratings.

Qualifications

Must-Have Requirements

• Fluency in reading, writing, and speaking both English and Spanish.
• At least 2 years of experience in sales, retail sales, or customer service.
• High school diploma or equivalent.
• Strong interpersonal skills with a clear, engaging communication style.
• Demonstrated organization and attention to detail when managing records and schedules.
• Comfort using basic business technology, including Microsoft Office or Google Workspace, and sales databases/CRMs.

Nice-to-Have Requirements

• Prior experience in inside sales, phone-based sales, or a call center setting.
• Bachelor's degree in business, marketing, communication, or a related field.

Physical Requirements

Ability to sit, stand, walk, and work at a computer terminal for extended periods during the workday. Ability to occasionally lift and carry office materials weighing up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

What We Offer

• Health insurance stipend
• 401(k) retirement plan with 4% company match
• Paid time off, paid holidays, and paid sick leave
• Ongoing professional sales training and development