Inside Sales Representative

Cornerstone Building Brands; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401k

Job summary

Cornerstone Building Brands is seeking an Inside Sales Representative at our Mueller National Call Center to educate customers, interpret project requirements, prepare quotes, and manage contracts from presale through delivery.

You will coordinate with technical services, manufacturing and logistics to ensure on-time, accurate orders while maintaining strong customer relationships in a fast-paced environment in Houston, TX.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• 1–2 years in sales or service-oriented industry preferred.
• Strong customer service and interpersonal skills with attention to detail.
• Professionalism, work ethic and competitive spirit.
• Proficiency with basic computer and business software.

Responsibilities

• Use CRM to track leads, update opportunities and manage follow-ups.
• Contact leads via phone, email, and text messages.
• Generate project estimates and sales of metal building systems and components.
• Manage time to maximize customer contacts and quote projects.
• Enter sales orders and coordinate with internal resources to fulfill orders.
• Coordinate post-delivery issues such as damages, shortages, delays, or changes.
• Ensure pricing policies are followed and maintain customer relationships.
• Act as customer liaison to resolve problems and convey preferences.
• Analyze competitive market information and report findings.
• Deliver customer-focused activities, deliverables, and services.

Skills

Customer service

Interpersonal skills

Detail orientation

Organizational skills

Professionalism

Work ethic

Competitive spirit

Office software proficiency

Education

High School Diploma or GED

Bachelor's Degree

Tools

CRM platform

Job description

Overview

Serve as an inside sales representative and coordinate customer support activities from quote to delivery working within a fast paced and competitive environment at the Mueller National Call Center Environment. Pre-sale job duties include educating the customer, understanding/interpreting project requirements, developing project specifications, providing quotes, opportunity follow ups and obtaining contracts and deposits. Post-sale job duties include sales order entry, order coordination with technical services, manufacturing, delivery and resolving issues.

Mueller is now part of the Cornerstone Building Brands family, strengthening our commitment to serving our communities where we live, work, and play with quality and innovative metal building solutions.

Responsibilities

• Work within CRM platform to track leads, update opportunities and manage follow ups
• Utilize phone calls, emails and text messages to contact leads
• Generate professional project estimates and sales of metal building systems, residential metal roofing and components.
• Effectively manage time to maximize customer contacts and quote projects expeditiously
• Enter sales orders into software systems and coordinate internal resources to provide customers with desired products and services in a timely, accurate, and professional manner.
• Coordinate post-delivery issues such as damages, shortages, delays, changes, field fabrication methods, etc.
• Ensure the sale of products and services comply with proper pricing guidelines, policies, and procedures.
• Serve as the customer point of contact, provide assurance, and maintain positive relationships with customers.
• Act as the liaison between the customer and company regarding potential problems and customer desires.
• Analyze and report competitive market information.
• Provide and ensure customer-focused activities, deliverables, and services.

Qualifications

• High School Diploma or GED required. Bachelor’s Degree preferred.
• One to Two years of experience in a sales or service-oriented industry preferred.
• Strong customer service and interpersonal skills coupled with detail orientation and organizational skills.
• Strong professionalism, work ethic and competitive spirit
• Sufficient personal computer and business software application use capabilities required.
• A combination of education and experience may be qualifying.
• This job is 100% office based.

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include

• PTO
• paid holidays
• FSA
• life insurance
• LTD
• STD
• 401k
• EAP
• discount programs
• tuition reimbursement
• training
• and professional development

You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here.

All your information will be kept confidential according to EEO guidelines.

Must be at least 18 years of age to apply.

Note to External Recruiters

Cornerstone Building Brands does not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized.

California Consumer Privacy Act (CCPA) of 2018