Sales & Customer Service Coordinator

Master Cutlery LLC.; Parsippany-Troy Hills (NJ); On-site; USD 42,000 - 56,000; Full time

Job summary

Master Cutlery LLC. is seeking a proactive Sales & Customer Service Coordinator in Parsippany, NJ. This full-time role supports the sales team, handles customer inquiries, and collaborates with management on projects.

You will manage RMAs, returns, exchanges, refunds, and order processing via 3P portals, while keeping inventory feeds current and pricing accurate. Strong communication and Excel skills are essential for success.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, sales support, or office roles is a plus.
• Strong communication, organization and problem solving skills are essential.
• Detail oriented with ability to manage multiple tasks efficiently.
• Proficiency in Microsoft Office; familiarity with CRM or sales platforms preferred.
• Strong Excel skills are required.

Responsibilities

• Respond to customer and end user inquiries via phone, email, and portals.
• Process RMAs, returns, exchanges, and refunds accurately.
• Track return shipments and follow up to ensure customer satisfaction.
• Answer incoming calls and direct appropriately.
• Assist with data entry, reporting updates, and ongoing projects.
• Coordinate internal inventory transfer requests.
• Process retail orders via 3P portals, including entry and invoicing.
• Update daily inventory feeds for retail customers through 3P portals.
• Monitor pricing discrepancies and escalate when needed.
• Maintain accurate records and documentation.

Skills

Strong communication

Organization

Problem solving

Detail oriented

Multi-tasking

Microsoft Office

CRM or sales systems

Education

High school diploma

Tools

Microsoft Excel

CRM systems

Job description

Job Description

Job Description

About the Role:

We’re looking for a proactive, organized, and detail-oriented Sales & Customer Service Coordinator to join our team in Parsippany, NJ. This full-time, hourly position supports our sales team, assists with customer inquiries, and will work closely with management on a variety of projects. The ideal candidate is a strong communicator who can effectively manage multiple priorities and work collaboratively with customers and internal departments.

Key Responsibilities:

• Respond to customer and end user inquiries via phone, email and customer portals
• Process RMA’s, returns, exchanges, and refunds accurately
• Track return shipments and follow-up to ensure customer satisfaction
• Answer incoming calls and direct appropriately
• Assist with data entry, reporting updates, and ongoing projects
• Coordinate internal inventory transfer requests
• Process retail orders via third-party (3P) portals, including order entry, invoice submission, and ASN updates.
• Update and maintain daily inventory feeds for retail customers through 3P portals.
• Monitor system-generated pricing discrepancies and elevate when needed
• Maintain accurate records and documentation

Qualifications:

• High school diploma or equivalent required
• Experience in customer service, sales support, or office administration a plus
• Strong communication, organization, and problem-solving skills
• Detail-oriented and able to manage multiple tasks efficiently
• Proficient in Microsoft Office; experience with CRM or sales systems preferred
• Strong Microsoft Excel skills required

Company Description

Founded in 1982, Master Cutlery offers the broadest portfolio of knives, edged tools and related products designed for work, outdoor recreation, and home use. Our mission is to make accessible to knife enthusiasts of all kinds the most diverse array of high quality, aesthetically distinctive knives, edged tools, and gear, enabling them to express their personal styles, whether recreating or performing everyday tasks. Our core values are high quality, modern design and outstanding value.

We offer more than 2,600 active SKU's across 100+ product segments with the majority designed exclusively by or for us. We design, develop and introduce an industry-leading 100+ new products annually, brought to life through our premium brands such as Elk Ridge, Elite Tactical, and Survivor plus in-demand licenses such as USMC, Outdoor Life and Busted Knuckle Garage.

With our multi-brand / multi-product category assortment, same day shipping, and dropship fulfillment capabilities, Master Cutlery is uniquely positioned to serve as the one-stop shop for distributor, retail and eCommerce channel customers. We offer the most diverse array of high quality, aesthetically bold products at price points that provide outstanding value for their quality.

Company Description

Founded in 1982, Master Cutlery offers the broadest portfolio of knives, edged tools and related products designed for work, outdoor recreation, and home use. Our mission is to make accessible to knife enthusiasts of all kinds the most diverse array of high quality, aesthetically distinctive knives, edged tools, and gear, enabling them to express their personal styles, whether recreating or performing everyday tasks. Our core values are high quality, modern design and outstanding value.We offer more than 2,600 active SKU's across 100+ product segments with the majority designed exclusively by or for us. We design, develop and introduce an industry-leading 100+ new products annually, brought to life through our premium brands such as Elk Ridge, Elite Tactical, and Survivor plus in-demand licenses such as USMC, Outdoor Life and Busted Knuckle Garage.With our multi-brand / multi-product category assortment, same day shipping, and dropship fulfillment capabilities, Master Cutlery is uniquely positioned to serve as the one-stop shop for distributor, retail and eCommerce channel customers. We offer the most diverse array of high quality, aesthetically bold products at price points that provide outstanding value for their quality.