Sales & Customer Service Associate Full Time

Massage Envy; Bossier City (LA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision plans

Matching 401(k) after 12 months

Referral program

Employee Assistance Program

Flexible schedule

Product and service training

25% off all products

Job summary

Massage Envy Bossier is seeking a team-oriented associate to deliver outstanding customer service and educate clients on spa and wellness services. The role involves scheduling, answering phones and emails, and promoting the Wellness Program, with opportunities to upsell homecare retail.

A high school diploma or equivalent and retail or sales experience are preferred. A flexible schedule supports work/life balance.

Qualifications

• High school diploma or equivalent required; retail or sales experience preferred.
• Strong math and computer skills; excellent people skills.

Responsibilities

• Provide outstanding customer service and make clients feel valued.
• Educate clients on Massage Envy services and the Wellness Program.
• Schedule services, answer calls, respond to emails, and educate on homecare retail.
• Help grow and retain a client base through in-person and outreach efforts.

Skills

Retail sales experience

Customer service

Mathematical ability

Computer skills

Education

High school diploma or equivalent

Job description

Where Better Careers Begin!

Massage Envy Bossier - 2800 Beene Blvd Bossier City, La 71111

Do you have a passion for helping others?

At the Massage Envy Bossier franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay plus bonuses and commissions ($14-$18/hour)
• Medical, Dental and Vision plans with employer contribution
• Matching 401(k) after 12 months
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• 25% off all products

Qualified Candidates:

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

*ME SPE Franchising, LLC ("ME SPE") is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC ("MEF"), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.