Sales & Customer Service Associate

Massage Envy; Williamsburg (VA); Presencial; USD 18 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Employer-paid health insurance

Flexible schedule

Free employee membership

Discounts on services and products

Training provided

Resumo da oferta

Massage Envy Williamsburg is seeking team members to provide outstanding customer service and to help guests feel valued as part of our wellness journey. You will educate clients on services, promote our Wellness Program, and book future services while encouraging homecare retail recommendations.

The role supports clinic flow by greeting clients, scheduling services, answering calls and emails, and addressing questions to grow and retain a loyal client base.

Qualificações

• Retail or sales experience preferred.
• Strong math and computer skills; multitasking ability.
• Excellent interpersonal skills and guest relations.
• Knowledge of massage and skin care services helpful.

Responsabilidades

• Provide outstanding customer service and ensure guests feel valued and understood.
• Educate clients on services and Wellness Program; book future services; promote homecare retail.

Conhecimentos

Customer service

Sales experience

Math skills

People skills

Descrição da oferta de emprego

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Williamsburg, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay of $12.80-13.50/hourly plus bonuses, and commissions
• Employer-paid healthcare including medical, dental and vision plans for full-time employees
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free employee membership
• Discounts on services and products

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays

Do you have a passion for helping others? Are you looking to take your career to the next level? Join our team and get the support you need to build your skills, embrace your purpose, and grow your career. Apply today - we can't wait to meet you!

*ME SPE Franchising, LLC ("ME SPE") is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC ("MEF"), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location