Sales & Customer Service Associate

Massage Envy; Westwood (NJ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Flexible schedule

Training provided

Free monthly service (massage/skincare

Product discount

Referral bonus

Employee assistance program

Job summary

Massage Envy Westwood is hiring team members who are passionate about wellness and customer care. You will help guests explore Total Body Care and Wellness Program offerings while supporting daily operations and service bookings at our Westwood, NJ clinic.

Ideal candidates have retail or sales experience and strong math and people skills. Training is provided, and benefits include employee assistance, product discounts, and opportunities to grow with a supportive team.

Qualifications

• Retail or sales experience preferred.
• Strong math and computer skills.
• Excellent people skills and guest relationships.
• Interest in massage and skincare services recommended.

Responsibilities

• Provide outstanding customer service and make guests feel valued.
• Educate clients on new and expanded services and promote the Wellness Program.
• Book services, schedule appointments, answer phone calls and respond to emails.
• Grow and retain a client base through in-person and outreach efforts.

Skills

Retail experience

Math skills

People skills

Total body care knowledge

Job description

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Westwood, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay of $16.00-18.00/hourly plus tips, bonuses, and commissions
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• 40% off all products

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays, Choose your own hours

*ME SPE Franchising, LLC (Westwood) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (Westwood), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location