Sales & Customer Service Associate

Massage Envy; Sunset Hills (MO); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401(k) Matching up to 3%

Employee referral bonus program

Employee Assistance Program

Flexible schedule

In-depth product and service training

Discounts on products

Commissions and bonuses

Job summary

Massage Envy Sunset Hills is hiring and values your passion for wellness. The role focuses on providing exceptional customer service, educating clients about services, and booking future visits while promoting wellness products. Flexible scheduling supports work-life balance.

Qualified candidates bring retail or sales experience, strong math and computer skills, and excellent people skills to build lasting guest relationships. Training is provided on products and services.

Qualifications

• Retail or sales experience preferred.
• Strong math and computer skills with multitasking ability.
• Excellent people skills and ability to build guest relationships.
• Knowledge of massage and skin care services is helpful.

Responsibilities

• Provide outstanding customer service and make guests feel valued and understood.
• Educate clients on Massage Envy Wellness Program, book future services and promote homecare retail.
• Support clinic flow by greeting clients, scheduling services, answering calls and emails.
• Grow and retain a client base through in-person and phone/email outreach.

Skills

Retail sales

Math skills

Computer skills

People skills

Job description

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Sunset Hills, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay of $16.00-18.00/hourly plus commissions and bonuses
• 401(k)Matching up to 3%
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• Discounts on products

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location