Sales & Customer Service Associate

Massage Envy; Pittsburgh (Allegheny County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive base pay + commissions

Paid time off for full-time employees

Employee referral bonus program

Employee Assistance Program

Flexible schedule

In-depth product and service training

A free massage, skincare or stretch in

Discounts on products

Job summary

Massage Envy Squirrel Hill is hiring a friendly Sales Associate to deliver outstanding customer service, educate clients on services, and promote the Wellness Program. You will help book appointments and support retail sales while building lasting relationships with guests.

Full-time and part-time roles are available with a flexible schedule. Base pay is $12.00 to $18.00 per hour plus commissions, with benefits like PTO, training, and occasional free services.

Qualifications

• Retail or sales experience preferred.
• Excellent math and computer skills.
• Strong interpersonal skills with guests

Responsibilities

• Provide outstanding customer service and make clients feel valued.
• Educate clients on services and Wellness Program, and promote homecare retail purchases.
• Greet clients, schedule services, answer calls and respond to emails.
• Help grow and retain a client base through in-person and outreach efforts

Skills

Customer service

Math skills

People skills

Multitasking

Tools

POS system

Job description

Be Supported as You Pursue Your Career in Wellness At Massage Envy Squirrel Hill, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay of $12.00 - $18.00 hourly plus commissions
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• Discounts on products

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays, Choose your own hours

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location