Sales & Customer Service Associate

Massage Envy Franchising, LLC; Overland Park (KS); On-site; USD 30,000 - 42,000; Full time

Job summary

Join the Massage Envy North Overland Park team and be part of a supportive community dedicated to helping clients on their wellness journey. Ideal candidates will possess strong customer service and sales skills, along with a commitment to total body care. Enjoy a competitive salary with bonuses, comprehensive healthcare benefits, and a flexible schedule as you grow in your career.

Benefits

Competitive base pay plus bonuses

Employer-paid healthcare including medical, dental, and vision

Matching 401(k)

Paid time off for full-time employees

Employee referral bonus program

Employee Assistance Program

Flexible schedule

In-depth product and service training

Free massage or skincare service each month

Discount on all products

Qualifications

• Previous retail or sales experience preferred.
• General knowledge of massage and skincare services.
• Ability to establish positive relationships with guests.

Responsibilities

• Provide outstanding customer service to ensure clients feel valued.
• Promote and educate clients about wellness programs and services.
• Support clinic flow through scheduling and communication.

Skills

Customer Service

Critical Thinking

Multitasking

Math Skills

People Skills

Computer Skills

Education

High School Diploma or Equivalent

Job description

Overview

Where Better Careers Begin!Massage Envy North Overland Park (9095 Metcalf Ave., Overland Park, KS 66212)

Do you have a passion for helping others? At the Massage Envy North Overland Park franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay plus bonuses and commissions
• Employer-paid healthcare including medical, dental and vision plans
• Matching 401(k)
• Paid time off for full time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• Discount onall products

Qualified Candidates:

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Trained leadership that is invested in YOUR success
• Award programs (like Sales Associate of the Year)
• A caring community that strives to celebrate individuality and share knowledge

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.

Job ID

2025-234137