Sales & Customer Service Associate

Massage Envy Franchising, LLC; Northville (MI); On-site; Full time

Job summary

Join a supportive team at a leading wellness franchise where your passion for helping others meets a commitment to excellent customer service. In this role, you'll engage clients, promote massage and skincare services, and contribute to a vibrant community committed to total body care. You'll enjoy a competitive salary, flexible schedules, and a range of benefits while working in a fast-paced, rewarding environment.

Benefits

Healthcare Benefits

Matched 401(k)

Paid Time Off

Flexible Schedule

Employee Referral Bonus

Employee Assistance Program

Free Monthly Massage or Service

45% Off All Products

Qualifications

• Previous retail or sales experience preferred.
• Excellent math and computer skills.
• General knowledge of massage and skin care services.

Responsibilities

• Provide outstanding customer service and promote total body care.
• Schedule services, answer calls, and manage client experiences.
• Drive member retention through outreach and customer engagement.

Skills

Critical Thinking

Customer Service

Sales

Multitasking

Relationship Building

Education

High School Diploma or Equivalent

Job description

Overview

Where Better Careers Begin!Massage Envy Northville: 17909 Haggerty Rd, Northville MI 48168

Do you have a passion for helping others? At the Massage Envy Northvillefranchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Perks & Pay:

• A healthy compensation plan at Northville with base pay of $14/hourplus bonuses and commissions
• Benefits that help you take care of you including healthcare, matching 401(k), and paid time off.
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• 45% off all products

Qualified Candidates:

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Trained leadership that is invested in YOUR success
• Award programs (like Sales Associate of the Year)
• A caring community that strives to celebrate individuality and share knowledge

What We'll Accomplish Togther:

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

• Providingoutstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
• Promotingthe value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
• Drivingmember retention through outreach via phone and email to current members.
• Upholdingthe Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
• Protectingour workplace cultureby recognizing and supporting team goals and building positive relationships with team members.

What it Takes to Succeed:

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

• Sales superstarswho aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
• People of integrityready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
• Smart and savvywith solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
• Masters of customer servicewho makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
• Fast on their feetwith the ability to think critically, juggle multiple tasks, and set priorities.
• Great teammateswho can work well with others in a fun and fast-paced environment.
• Supporters of total body carewith a general knowledge of massage and skin care services.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.

Job ID

2023-199623