Sales / Customer Service Associate

The UPS Store - Newport Beach (Eastbluff); Newport Beach (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Free uniforms

Training & development

Job summary

The UPS Store - Newport Beach (Eastbluff) is seeking a Sales / Customer Service Associate to deliver world-class service at our retail location. You will assist customers with shipping, printing, and office services, while operating POS and office equipment.

Ideal candidates have retail or customer service experience, strong computer skills, a professional appearance, and a friendly, helpful demeanor. Notary public is a plus but not required.

Qualifications

• High school diploma or GED required.
• Retail/customer service experience preferred.
• Strong computer skills and familiarity with Microsoft Office and Adobe.

Responsibilities

• Greet customers and determine their needs to exceed expectations.
• Deliver exceptional customer service and promote products and services.
• Receive, sort, and correctly place mail in mailboxes.
• Record all sales in the POS system.
• Pack contents for shipping and prepare documents for printing.
• Operate copiers, fax machines, binding and laminating equipment.
• End-of-day cash reconciliation and store housekeeping.

Skills

Retail experience

Customer service

Communication skills

Cross-sell / upsell

Packing skills

Computer skills

Office software

Phone & e-mail skills

Written communication

Reliability

Lifting 40+ lbs

Notary (plus)

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

Benefits:

• 401(k)
• Free uniforms
• Training & development

The Sales / Customer Service Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. Being a notary public is a plus but not required.

RESPONSIBILITIES

• Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations.
• Deliver exceptional customer service through customer engagement and quality product delivery.
• Be knowledgeable of products and services offered and properly promote them to customers.
• Identify customer needs and offer additional services which could benefit them.
• Receive, sort and place mail in mailboxes accurately.
• Record all sales transactions completely and accurately in Point of Sale system.
• Pack contents for shipping using established procedures and products.
• Receive and prepare documents for printing.
• Operate all other software packages.
• Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifesting software, and generating labels. May require retrieving packages from customer's vehicle when requested.
• Assist in merchandising the store, including: stocking shelves with product, ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies.
• Perform end of day duties: reconciliation of cash and all other transactions accurately and in accordance with company policy and procedure.
• Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner.
• General housekeeping duties.
• Other duties as assigned by management and ownership.

**Prior UPS Store experience preferred**

QUALIFICATIONS

• High school diploma or GED required
• Retail/customer service experience
• Good communication and people skills
• Able to cross-sell and up-sell products and services
• Excellent packing skills or ability to learn
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone and e-mail skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Notary public is a plus but not required
• Must be of a professional demeanor, ability to take constructive criticism in order grow and learn, be detail and results-oriented; capability to take directions effectively, work well with others, adapt to changing priorities and be able to work independently with little supervision.
• Ability to multi-task