Part-Time Center Associate

The UPS Store #7163; Grand Prairie (TX); On-site; USD 16,531 - 20,664; Part time

Job summary

The UPS Store #7163 in Grand Prairie is hiring a Part-Time Center Associate to deliver exceptional customer service by managing courier shipments and operating equipment such as copiers and fax machines. The ideal candidate should have a high school diploma or GED, previous retail sales experience, and strong communication skills.

Candidates must be reliable, able to lift 40+ pounds, and be willing to work 25 to 30 hours weekly across 6 days. Join our team and help us provide top-quality service to our customers.

Qualifications

• Previous retail sales experience is preferred.
• Strong computer skills and familiarity with Microsoft Office and Adobe Suites.
• Outstanding phone and communication skills.

Responsibilities

• Deliver outstanding customer service to walk-in customers and telephone inquiries.
• Practice good listening skills with customers and team members.
• Take ownership of the customer's shipping needs and offer solutions.
• Learn all product and service offerings and industry trends.
• Operate equipment and software expertly and teach others.
• Maintain a clean and organized working environment.

Skills

Retail sales experience

Strong computer skills

Outstanding phone skills

Verbal and written communication skills

Ability to lift 40+ pounds

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Willing and able to work 25 to 30 hours per week for a 6-day work week