Part-Time Center Associate

The UPS Store #3876; Rock Hill (SC); On-site; USD 17,000 - 22,000; Part time

Job summary

The UPS Store #3876 in Rock Hill, SC is seeking a Part-Time Center Associate to deliver world-class customer service. You will receive and process packages, operate copiers and POS devices, and advise customers on products and services.

The ideal candidate has retail sales experience, strong computer skills, a HS diploma or GED, and a professional, helpful demeanor. The role requires a willingness to learn all business aspects quickly and work a 6-day week with 25–30 hours."

Qualifications

• High school diploma or GED required.
• Strong computer skills including Microsoft Office and Adobe Suites.
• Outstanding phone skills and clear communication are essential.
• Reliable, prompt and responsible with good spelling and math.
• Able to lift 40+ pounds and handle a 25–30 hour, 6-day weekly schedule.

Responsibilities

• Delivers outstanding customer service to walk-in customers and phone inquiries.
• Practices active listening with customers, UPS Store team members, and leadership.
• Manages shipping needs and offers viable solutions.
• Learns all product and service offerings and industry trends.
• Operates equipment and software confidently and may teach others.
• Maintains a clean, organized, and safe work environment.
• Performs other duties as assigned.

Skills

Customer service

Strong computer skills

Phone skills

Verbal and written communication

Prompt, reliable

Lift 40+ pounds

Work 25–30 hours/week

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Willing and able to work 25 to 30 hours per week for a 6-day work week