Retail Sales Associate 4962

The UPS Store 7171; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

A leading retail shipping company in New York is seeking a Retail Sales Associate to provide outstanding customer service and assist customers with shipping and product inquiries. The ideal candidate should have previous retail experience, strong computer skills, and the ability to manage multiple tasks effectively. A high school diploma or GED is required. This role involves operating various equipment and ensuring a clean and organized workspace, contributing to a positive customer experience.

Qualifications

• Retail sales experience is preferred.
• Candidates should possess strong computer and internet skills.
• Candidates must have good verbal and written communication skills.
• Able to cross-sell and up-sell products and services.
• Excellent packing skills and attention to detail.

Responsibilities

• Deliver outstanding customer service to walk-in customers and telephone inquiries.
• Practice good listening skills.
• Take ownership of the customer's shipping needs.
• Learn all product and service offerings.
• Maintain a clean and organized working environment.

Skills

Retail/customer service experience

Good communication and people skills

Strong computer skills, including Microsoft Office and Adobe Suites

Outstanding phone skills

Excellent packing skills

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

POS devices

Job description

The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

Qualifications

• High school diploma or GED required
• Retail/customer service experience
• Good communication and people skills
• Able to cross-sell and up-sell products and services
• Excellent packing skills
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds