Sales & Customer Service Associate

Massage Envy; Herndon (VA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Employee discount

Flexible schedule

Opportunities for advancement

Paid time off

Paid training

Job summary

Massage Envy Herndon/Reston is hiring a part-time Sales and Customer Service Associate. You will greet clients, book services, answer questions, and promote total body care with services and retail products.

Role includes outreach to retain members and grow the client base, while upholding our values of optimism, gratitude, excellence, and empathy. In-person position with flexible shifts.

Qualifications

• Masters of customer service who makes everyone they interact with feel valued and supported.
• Sales superstars who lead in connecting clients to memberships, services and products.
• Solid math and computer skills with ability to handle cash accurately.

Responsibilities

• Greet clients upon arrival, schedule services, answer calls and address questions.
• Promote total body care by educating about services and retail products.
• Book clients for future services and encourage home-care retail purchases.
• Drive member retention through outreach via phone and email.
• Uphold Massage Envy core values and support team goals.

Skills

Sales

Customer service

Cash handling

Retail product knowledge

Education

High school diploma or equivalent

Job description

Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Herndon/Reston. Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our Herndon/Reston franchised location*, you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

• Help clients understand the benefits of regular massage, skin care and stretch.
• Establish relationships with members and guests to grow and retain a client base.
• Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

• Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
• Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
• Driving member retention through outreach via phone and email to current members.
• Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
• Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

• Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
• People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
• Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
• Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
• Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
• Great teammates who can work well with others in a fun and fast-paced environment.
• Supporters of total body care with a general knowledge of massage and skin care services.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

***THIS IS NOT A SEASONAL POSITION***

Job Type: Part-time

Benefits:

• Employee discount
• Flexible schedule
• Opportunities for advancement
• Paid time off
• Paid training

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Sales: 1 year (Preferred)

Ability to Commute:

• Herndon, VA 20171 (Preferred)

Work Location: In person