Sales & Customer Associate

Massage Envy; McKinney (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Vision insurance

Employee discount

Flexible schedule

Health insurance

Paid time off

Job summary

Massage Envy Craig Ranchis seeking a sales and customer service associate to welcome clients, schedule services, answer calls, and promote our Wellness Program. You will grow our member base, drive retail sales, and deliver an outstanding client experience in a fast-paced, community-focused setting.

Ideal candidates have at least 1 year in sales and customer service, strong math and cash handling skills, and a high school diploma or equivalent.

Qualifications

• 1 year sales experience required
• Customer service experience preferred
• High school diploma or equivalent required
• Retail or sales experience a bonus

Responsibilities

• Greet clients upon arrival and schedule services
• Promote Massage Envy Wellness Program and services
• Drive retail product sales and memberships
• Maintain a welcoming, safe, and therapeutic environment
• Build relationships with members and guests to encourage retention

Skills

Sales

Customer service

Cash handling

Integrity

Team player

Fast learner

Education

High school diploma or equivalent

Job description

Do you love helping others?

Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Craig Ranch. Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our Helix2 Fitness & Spas franchised location,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

• Help clients understand the benefits of regular massage, skin care and stretch.
• Establish relationships with members and guests to grow and retain a client base.
• Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

• Benefits that help you take care of you including 401(k), dental, and vision.
• A healthy compensation plan that rewards your hard work.
• A dynamic, energizing environment where you're consistently challenged, never bored.
• Training to help you grow and refine your sales and customer service skills.

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

• Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
• Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
• Driving member retention through outreach via phone and email to current members.
• Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
• Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

• Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
• People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
• Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
• Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
• Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
• Great teammates who can work well with other in a fun and fast-paced environment.
• Supporters of total body care with a general knowledge of massage and skin care services.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Sales: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person