Sales & Customer Service Associate

Massage Envy; Concord (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a vibrant team at a forward-thinking wellness franchise where your passion for helping others can flourish. This role offers the chance to provide exceptional customer service, educate clients about various services, and promote a culture of total body care. With a competitive pay structure that includes bonuses and commissions, as well as generous perks like employer-paid healthcare and flexible scheduling, you will thrive in a supportive environment that values your contributions. If you're ready to make a difference in people's lives while growing your career, this opportunity is perfect for you.

Benefits

Competitive base pay up to $18/hour

Employer-paid healthcare dental and vision plans

Paid time off for full-time employees

Employee referral bonus program

Employee Assistance Program

Flexible schedule

In-depth product and service training

Free massage, skincare or stretch service each month

30% off all products

Qualifications

• High school diploma required; retail or sales experience preferred.
• Must work nights and weekends; strong people skills essential.

Responsibilities

• Provide outstanding customer service and promote total body care.
• Support clinic flow by greeting clients and scheduling services.

Skills

Customer Service

Sales Skills

Critical Thinking

Math Skills

Computer Skills

Multitasking

People Skills

Education

High School Diploma or Equivalent

Job description

Overview

Where Better Careers Begin! Massage Envy - Clayton Valley

5442 Ygnacio Valley Rd #140, Concord, CA 94521

Do you have a passion for helping others? At the Massage Envy - Clayton Valley franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay up to $18/hour plus bonuses and commissions
• Employer-paid healthcare dental and vision plans
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• 30% off all products

Qualified Candidates:

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Can work nights and weekends
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Trained leadership that is invested in YOUR success
• Award programs (like Sales Associate of the Year)
• A caring community that strives to celebrate individuality and share knowledge

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!