Sales & Customer Experience Specialist

The Brand House Collective; Cookeville (TN); On-site; USD 19,000 - 22,000; Full time

Job summary

Kirkland’s Home is seeking a Sales Associate in Cookeville, TN to provide an exceptional shopping experience following the brand’s service model. You will assist with operations, merchandising, and floorset tasks under management direction, while driving sales and maintaining a welcoming store environment.

The role emphasizes customer engagement, loyalty program education, and collaboration with team members to achieve goals.

Qualifications

• Energetic, people and results oriented, competitive with a drive to succeed.
• Ability to effectively communicate both written and verbally.
• Ability to work weekends, holidays and evenings.
• Ability to read and interpret company directives, handbook and manuals.
• Ability to work a flexible schedule to meet the business needs of the store.
• Ability to work independently as well as part of a team.

Responsibilities

• Supports and values Customer Service in both the in store and online shopping experience
• Actively engages with all customers modeling exceptional selling behaviors
• Greets every customer with enthusiasm, maintains a positive, can do attitude at all times
• Proactively engages with customers, reads cues and responds appropriately
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
• Supports the company’s branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
• Achieves or exceeds goals associated with company initiatives and programs.
• Assists in the process of the receipt of all merchandise in a safe, timely and efficient manner
• Assists in maintaining an efficient and organized salesfloor and stockroom
• Assists in maintaining merchandise presentation, pricing and the accuracy of inventory levels
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• May perform other duties as necessary

Skills

Customer Service

Selling

Communication

Teamwork

Weekend Availability

Job description

Kirkland’s Home is seeking a Sales Associate in Cookeville, TN to provide an exceptional shopping experience following the brand’s service model. You will assist with operations, merchandising, and floorset tasks under management direction, while driving sales and maintaining a welcoming store environment.

The role emphasizes customer engagement, loyalty program education, and collaboration with team members to achieve goals.