Sales & Customer Engagement Co-op (Hybrid)

Education First; Boston (MA); Hybrid; USD 51,577,000 - 63,039,000; Full time

Job summary

EF Education First's Cultural Care Au Pair unit in Boston is offering a Business Development & Customer Engagement Co-op. This hybrid role combines in-office collaboration Monday-Thursday with Friday remote, involving lead management, outbound outreach, and field events to connect families with au pair solutions.

You'll build CRM notes, support campaigns with Sales and Marketing, and represent the brand at local events in Boston and New England.

Qualifications

• Interest in gaining hands-on experience in sales, marketing, customer experience, or business.
• Strong communication skills, both written and verbal.
• Ability to manage multiple leads and tasks with initiative.

Responsibilities

• Manage a pipeline of prospective host family leads, providing timely and consistent follow-up throughout their early journey with Cultural Care
• Connect with prospective families by phone, text, and email to understand their childcare needs and explore whether the au pair program could be a good fit
• Ask thoughtful discovery questions to learn about each family's childcare needs, priorities, timeline, and what they are looking for in a childcare solution
• Tailor conversations and follow-up based on what matters most to each family
• Help interested families take the next step toward beginning the matching process
• Maintain accurate notes, follow-up activities, and lead information within our CRM
• Support lead nurturing and outreach campaigns alongside the Program Education and broader sales teams
• Participate in local events, community activations, and other field-based opportunities designed to generate new leads and increase brand awareness
• Engage with prospective families in person and represent the Cultural Care brand at local events
• Support special sales, lead-generation, and customer engagement projects based on team and business needs
• Collaborate with Sales, Marketing, and other teams to test new ideas and improve how we engage prospective families

Job description

EF Education First's Cultural Care Au Pair unit in Boston is offering a Business Development & Customer Engagement Co-op. This hybrid role combines in-office collaboration Monday-Thursday with Friday remote, involving lead management, outbound outreach, and field events to connect families with au pair solutions.

You'll build CRM notes, support campaigns with Sales and Marketing, and represent the brand at local events in Boston and New England.