Sales Counter Representative-Warehouse

PUCKETT MACHINERY COMPANY; Flowood (MS); On-site; USD 42,000 - 52,000; Full time

Job summary

PUCKETT MACHINERY COMPANY in Flowood, MS seeks a Parts Counter/Warehouse Associate to support branch parts counter sales and warehouse operations. You will process parts orders, quotes, returns, and manage stock while ensuring safety and quality standards.

The role requires 4–6 years experience in a parts sales/warehouse setting, strong CAT equipment knowledge, reading schematics, and solid computer skills with SIS and DBS. A high school diploma or GED is required.

Qualifications

• High school diploma or GED required.
• 4–6 years experience in retail parts counter or warehouse in a parts shop.
• Strong knowledge of Caterpillar heavy equipment.
• Ability to read schematics, specs, and manuals.
• Proficient computer skills with SIS/DBS.
• Ability to work five days with overtime and weekends.

Responsibilities

• Participate in all functions related to the parts order management process including receiving, posting, shelving, picking, and shipping parts.
• Participate in parts counter sales and customer service including quotes, order/returns/exchanges, and issue resolution.
• Inspect and process customer core returns for credit and shipment.
• Record and track lost sales opportunities for inventory management.
• Fabricate customized hydraulic hoses to specification.
• Operate forklift and pallet jack to move parts for delivery or stocking.
• Maintain a clean, safe work area and professional appearance.
• Deliver parts to field technicians and run errands as needed.
• Perform related duties as assigned.

Skills

Customer service

Problem solving

Attention to detail

Communication

Time management

Education

High school diploma or GED

Tools

SIS

DBS

Job description

The Parts Counter/Warehouse Associate is responsible to participate in the day to day execution of branch parts counter sales and warehouse operations. The position reports to the Parts Manager.

• Participate in all functions related to the parts order management process including but not limited to receiving, system posting, shelving/storing, picking/pulling, and shipping parts and components in accordance with all prescribed quality and safety standards.

• Participate in all aspects of parts counter sales and customer service including but not limited to preparing quotes for parts and service, determining parts availability, posting and executing orders/returns/exchanges/backorders, cross selling and following up on leads, investigating and resolving customer issues and complaints.

• Inspect, determine reusability/residual value, and process customer’s core component returns for credit and shipment in accordance with prescribed re-manufacturer guidelines and company policy.

• Record and track parts-related lost customer sales opportunities to support better inventory management and more appropriate stocking levels.

• Fabricate customized hydraulic hoses to specification, using bulk materials in accordance with all prescribed quality and safety standards.

• Operate ladder and material handling equipment (i.e. forklift and pallet jack) to pull and transfer parts and components to designated areas for customer delivery or warehouse stocking in accordance with all prescribed safety standards.

• Maintain work area, tools, and equipment to promote a clean and safe environment.

• Maintain a professional and proper personal appearance at all times.

• Keep up to date with developments in parts, tooling, and systems.

• Deliver parts to field technicians and run department-related errands as needed.

• Perform related duties as assigned.

• High school diploma or GED equivalent ++required++.

• Minimum 4-6 years of combined work experience as a retail parts counter salesman and/or warehouse associate in a parts sales and service shop environment.

• Good technical knowledge of Caterpillar and allied heavy equipment (mechanical systems, diesel engines/engine failures, electrical and hydraulic systems).

• Ability to read and comprehend computer-based schematics, specifications, service and parts literature, technical bulletins, safety manuals, and other related publications.

• Proficient verbal, written, interpersonal, and customer service skills.

• Good problem solving skills, detail oriented, and ability to work with a high level of accuracy.

• Good computer skills using related information system applications (ex: SIS, DBS).

• Ability to perform duties with a sense of urgency, exceeding customer expectations.

• Ability to work in a dynamic fast paced service environment.

• Ability to work standard five-day work schedule, including daily overtime, and occasional weekend hours as necessary.