Sales Counselor

National Lutheran Communities & Services; Rockville (MD); On-site; USD 74,000 - 95,000; Full time

Benefits offered by this job

PTO (5 weeks in first year)

Health, dental, and vision coverage

403(b) retirement plan with employer-m

Life and disability insurance

Tuition reimbursement and professional

Employee Assistance Program

Discounted meals and other perks

Pet insurance

Job summary

The Village at Rockville is seeking a dynamic Sales Counselor to guide prospective residents and families through a life transition, presenting community amenities, services and programs, and managing leads through move-in. You will build relationships with residents, families, and referral sources while meeting occupancy and sales goals.

Ideal candidates have 3+ years in sales/marketing or related fields, exceptional communication, and strong follow-up skills.

Qualifications

• Bachelor's degree preferred with 3+ years of sales, marketing, hospitality, real estate, healthcare or related experience.
• Proven track record of meeting or exceeding sales goals.
• Exceptional interpersonal, presentation, and relationship-building skills.
• Strong organizational and follow-up abilities.

Responsibilities

• Building and nurturing relationships with prospective residents, families, and referral sources
• Conducting personalized tours and showcasing community amenities, services, and programs
• Managing leads throughout the sales cycle, from initial inquiry through move-in
• Following up consistently and proactively with prospects to maintain engagement
• Developing and implementing outreach strategies to generate new leads
• Participating in community events, networking opportunities, and marketing initiatives
• Collaborating with operations teams to ensure a seamless resident transition
• Maintaining accurate prospect records and sales activity within CRM systems
• Achieving occupancy and sales goals while delivering an exceptional customer experience

Skills

Relationship-building

Sales

CRM proficiency

Communication

Education

Bachelor's degree in Marketing, Business, Communications, or a related field

Tools

CRM systems

Microsoft Office

Job description

Help Future Residents Find Their Perfect Home

At The Village at Rockville, we believe choosing a senior living community is more than selecting a place to live, it's choosing a lifestyle, community, and future. We are seeking a dynamic, relationship-focused Sales Counselor to join our team and guide prospective residents and their families through this important life transition.

If you are a motivated sales professional with a passion for helping others, exceptional communication skills, and a talent for building meaningful relationships, we invite you to explore this rewarding opportunity.

What You'll Do

Role

• Building and nurturing relationships with prospective residents, families, and referral sources
• Conducting personalized tours and showcasing community amenities, services, and programs
• Managing leads throughout the sales cycle, from initial inquiry through move-in
• Following up consistently and proactively with prospects to maintain engagement
• Developing and implementing outreach strategies to generate new leads
• Participating in community events, networking opportunities, and marketing initiatives
• Collaborating with operations teams to ensure a seamless resident transition
• Maintaining accurate prospect records and sales activity within CRM systems
• Achieving occupancy and sales goals while delivering an exceptional customer experience

What We're Looking For

• Bachelor's degree in Marketing, Business, Communications, or a related field preferred
• Minimum of 3 years of sales, marketing, hospitality, real estate, healthcare, senior living, or related experience
• Proven track record of meeting or exceeding sales goals
• Exceptional interpersonal, presentation, and relationship-building skills
• Strong organizational and follow-up abilities
• Ability to work independently and as part of a collaborative team
• Proficiency with CRM systems and Microsoft Office applications
• Valid driver's license and reliable transportation
• Ability to read and speak English

Why Join The Village at Rockville?

At The Village at Rockville, you'll be part of a mission-driven organization dedicated to creating vibrant experiences and meaningful connections for older adults. You'll work alongside passionate professionals in a collaborative environment where your contributions directly impact residents and their families.

Compensation

Salary Range: $74,000 - $95,000 annually, based on experience and qualifications, plus commission opportunities.

Final compensation will be based on the candidate's qualifications, demonstrated skills, relevant experience, and overall professional background.

This position offers significant earning potential through a competitive commission structure tied to sales performance.

Benefits

• Earn up to 5 weeks of PTO in your first year
• Medical, dental, and vision coverage
• 403(b) retirement plan with employer matching and immediate vesting
• Employer-paid life and disability insurance
• Up to $4,000 annual tuition reimbursement and professional development support
• Employee Assistance and wellbeing programs
• Team member recognition programs, discounts, and discounted meals
• Pet insurance

Ready to Make an Impact?