Sales Coordinator (Central Territory)

Hitachi Vantara Corporation; Elk Grove Village (IL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Professional development opportunities

Exposure to international business ops

Job summary

Hitachi Vantara Corporation in Elk Grove Village, IL seeks a Sales Coordinator to support the Americas sales team, streamline order processing, and ensure seamless communication between customers, vendors, and internal departments.

This role requires strong organizational skills, accuracy, and a customer-first mindset in a fast-paced environment. Mon–Fri, 40 hours, regular full-time position within Commercial Operations – Sales Administration.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• 2–5 years of experience in sales coordination, customer service, or administrative support.
• Experience with SAP is preferred; Salesforce experience a plus.
• Strong proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Detail oriented with excellent organizational and multitasking skills.
• Strong written and verbal communication skills.

Responsibilities

• Provide day-to-day administrative and operational support to the Americas sales team.
• Prepare and process customer quotations, sales orders, and contracts; track quotations to ensure orders are received and processed.
• Coordinate order fulfillment with production and warehouse teams and with 3rd party vendors.
• Track order status and proactively communicate updates to customers and sales representatives.
• Serve as a primary point of contact for customer inquiries regarding orders, delivery timelines, and documentation.
• Maintain accurate customer records in CRM and ERP systems.
• Assist in resolving customer issues, including shipment discrepancies and billing questions.
• Communicate with U.S. and Japan vendors to align on product specifications, pricing, and delivery schedules.
• This position will work cross-functionally with most internal groups of the company, including Sales, Operations, Business, Accounting, Technical Service, and Import/Export.
• Prepare export documentation, including commercial invoices, packing lists, and certificates of origin; ensure compliance with regulations.

Skills

2–5 years experience

Sales coordination

Customer service

Administrative support

Microsoft Office

Communication skills

Cross-cultural collaboration

Education

Bachelor’s degree in Business Administration or related field

Tools

SAP

Salesforce

MS Office

Job description

Job Description:

Job Title: Sales Coordinator (Central Territory)
Location: Elk Grove Village, IL
Type: Regular, full-time

Hours: Mon – Fri, 40 hours, 8:00am – 5:00pm

Department: Commercial Operations – Sales Administration
Reports To: Sales Administration Direct-Channel Supervisor

Position Overview

We are an industrial equipment sales and service company serving customers across North, Central, and South America. We are seeking a detail-oriented and proactive Sales Coordinator to support our sales team, streamline order processing, and ensure seamless communication between customers, vendors, and internal departments.

This role requires strong organizational skills and a customer-first mindset. The ideal candidate thrives in a fast-paced, business environment and is comfortable managing multiple priorities.

Key Responsibilities

Sales Support & Coordination

• Provide day-to-day administrative and operational support to the Americas sales team
• Prepare and process customer quotations, sales orders, and contracts. Track quotations to ensure orders are received and processed.
• Coordinate order fulfillment with production and warehouse teams and with 3rd party vendors
• Track order status and proactively communicate updates to customers and sales representatives

Customer Relationship Management

• Serve as a primary point of contact for customer inquiries regarding orders, delivery timelines, and documentation

• Maintain accurate customer records in CRM and ERP systems
• Assist in resolving customer issues, including shipment discrepancies and billing questions

Cross-Functional Collaboration

• Communicate with U.S. and Japan vendors to align on product specifications, pricing, and delivery schedules
• This position will work cross-functionally with most internal groups of the company, including Sales, Operations, Business, Accounting, Technical Service, and Import/Export

Documentation & Compliance

• Prepare export documentation, including commercial invoices, packing lists, and certificates of origin
• Ensure compliance with international trade regulations and company policies
• Maintain organized records of sales transactions and customer communications
• Prepare import/export documentation as needed for international trade

Reporting & Analysis

• Generate regular reporting for orders received, sales, forecasts, inventory, and performance metrics
• Analyze sales data to identify trends and support strategic decision-making
• Assist in preparing presentations for internal and external stakeholders

Qualifications

Required:

• Bachelor’s degree in Business Administration or related field
• 2–5 years of experience in sales coordination, customer service, or administrative support
• Experience working with SAP is preferred. Salesforce experience a plus.

• Strong proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Detail oriented with excellent organizational and multitasking skills
• Strong written and verbal communication skills

Key Competencies

• Attention to detail and accuracy
• Time management and prioritization
• Cross-cultural communication and collaboration
• Problem-solving and adaptability
• Customer-focused mindset

Compensation & Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities
• Exposure to international business operations