Temporary Operations Support Specialist

HealthPlanOne; United States; Hybrid; USD 35,000 - 50,000; Full time

Job summary

HealthPlanOne is seeking a Temporary Operations Support Specialist in the United States to assist with customer insurance policy statuses and support internal teams. The role involves updating records, ensuring proper enrollment, and monitoring data accuracy.

Qualified candidates should hold a High School diploma, have at least one year of relevant experience, and be proficient in Excel. Knowledge of Medicare and excellent communication skills are essential for success in this hybrid position.

Qualifications

• High School diploma or equivalent.
• 1 year in a sales or client services-oriented support role.
• Proficient in Excel.
• Capable of navigating databases and CRM systems.
• Ability to work on multiple screens.
• Knowledge of Medicare.
• Excellent verbal and written communication skills.
• Strong time management and organizational skills.

Responsibilities

• Assist with insurance application status reconciliation.
• Update customer records with new information.
• Work with agents to ensure proper enrollment status.
• Assist with enrollment and quoting platform issues.
• Monitor internal enrollment platform for accurate data.

Job description

HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.

The Temporary Operations Support Specialist is responsible for following up on our customer’s insurance policy statuses, assisting agents and other internal teams, monitoring internal platforms and recording all updates in our internal database system.

Supervisory Responsibilities

None

Duties & Responsibilities

• Assist with insurance application status reconciliation to ensure customers are enrolled in plans intended
• Update customer records with any new information pertaining to application status, changes to account, etc.
• Work with agents and carriers to ensure proper enrollment status, as well as locating any missing information
• Assist with resolution for any enrollment and quoting platform issues that may arise
• Partner with different internal teams to provide/examine necessary data, as well as providing assistance when needed
• Monitor internal enrollment platform and nightly processes to ensure accurate data
• Staggered nightly checks to ensure enrollment data is accurate, as well as making updates where necessary
• Perform other related duties as assigned

Required Skills & Abilities

• High School diploma or equivalent
• 1 year in a sales or client services-oriented support role
• Proficient in Excel
• Capable of navigating data bases, CRM systems
• Ability to work on multiple screens
• Knowledge of Medicare
• Excellent verbal and written communication skills
• Must be self-directed and able to work well independently as well as part of a team
• Strong time management and organization skills
• Ability to handle multiple projects and shift priorities as necessary
• Extensive phone skills, phone experience
• Ability to provide coverage at night during certain times throughout the year

Preferred Skills & Abilities

• 1+ years Medicare Insurance carrier experience

Physical Requirements

• Must be able to remain in a stationary position (e.g., sitting or standing) for extended periods of time, typically in a cubicle environment (constant noise, fluorescent overhead lighting)
• Frequent use of a computer, dual monitors, keyboard, mouse, and other standard office equipment such as a telephone, copier, and printer.
• Must be able to communicate effectively, including exchanging information in person, in writing, by telephone, email or video conferencing.
• Visual and auditory acuity required to perform job duties effectively, including reading, writing, and interpreting information on screens or in print.
• Hand dexterity, fine motor skills needed to operate a keyboard and mouse efficiently
• Reach with hands and arms occasionally

Hybrid Roles

• Must be able to commute to an office setting as required, which may include walking short distances and navigating an office environment.
• Occasionally moves about the office to access files, office machinery, and meet with others.