Customer Service Representative

Apex Systems; Scottsdale (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading IT staffing firm is seeking an Enrollment Coordinator in Scottsdale, Arizona, to manage enrollments for Medicare Part D clients. The ideal candidate will ensure compliance with CMS guidelines and provide accurate, timely customer support. Responsibilities include interfacing with clients, overseeing daily tasks, and managing enrollment verification calls. Basic to intermediate skills in MS Office applications are a plus. This position emphasizes a strong understanding of healthcare terminology and patient support tasks.

Qualifications

• Understanding of CMS guidelines for Medicare Part D enrollment processes.
• Experience in a regulatory environment is preferred.
• Basic to intermediate skills in MS Excel, MS Word, and Outlook.

Responsibilities

• Manage new Medicare Part D member client enrollments.
• Interface with plan members and employer groups.
• Ensure regulatory compliance with CMS guidelines.
• Prioritize daily tasks and manage turnaround times.

Skills

Understanding of CMS guidelines

Basic healthcare terminology

Basic to intermediate skills in MS Excel

MS Word proficiency

Outlook proficiency

Job description

Apex Systems LLC, a division of On Assignment, is an IT staffing and services firm specializing in providing IT professionals for contract, contract-to-hire, and direct placements. Apex also offers recruitment solutions for other select professional skills and workforce needs

Job Description

The Enrollment Coordinator plays a critical role in working with our new Medicare Part D member clients to determine eligibility and perform various enrollment activities. Interfacing with both individual plan members and employer groups the position will work in accordance with Center for Medicare/Medicaid Services (CMS) guidelines to ensure regulatory compliance. This position requires a strong focus around accurate and timely customer support to ensure client enrollment and retention. The Coordinator will need to prioritize daily tasks and work items in queue, manage turnaround times, and manage items that need escalation. The position will partner cross-functionally with various operational business units while supporting departmental objectives within company and regulatory guidelines. The Coordinator has the key responsibility of managing enrollment with optional tasks to include: scanning incoming items into MedForce application; tracking special projects in Excel and managing outbound enrollment verification member calls.

Qualifications

Understanding of Center for Medicare/Medicaid Services (CMS) guidelines for Medicare Part D enrollment processes or previous work experience in regulatory environment - Understanding of basic healthcare terminology and definitions, such as HIPAA and JACHO. - Basic to intermediate skills in MS Excel, MS Word and Outlook are a plus; ability to create and update Excel spreadsheets.

Additional Information

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