Sales Coordinator

Agparts Worldwide Inc; South Greensburg (PA); On-site; USD 40,000 - 55,000; Full time

Job summary

AGparts Worldwide Inc in Greensburg, PA is seeking a detail-oriented Sales Coordinator to support our in-house Sales Team and serve as a friendly point of contact for customers.

You'll assist with orders, accounts, and product information, while maintaining accurate CRM records and coordinating with Sales Reps to ensure timely delivery and a seamless customer experience.

Qualifications

• Experience with CRM software or ability to learn quickly.
• Strong organizational skills and attention to detail.
• Clear, friendly communication, written and verbal.
• Proficiency with Microsoft Office applications.
• Experience working in a fast-paced environment.

Responsibilities

• Provide customer support via phone and email with a positive, helpful attitude.
• Assist customers with questions about products, orders, deliveries, and website access.
• Route inquiries to Sales Reps to ensure a seamless customer experience.
• Create, update, and maintain accurate CRM records (HubSpot).
• Process ecommerce orders (Magento/BigCommerce) and manage invoicing and tracking.
• Maintain ERP/order management records and assist with file and documentation handling.
• Support the sales team on special projects and coordinate with internal teams.

Skills

Organizational skills

Communication

Team player

Attention to detail

Multitasking

Tools

Excel

HubSpot CRM

Acumatica

Magento

BigCommerce

Job description

Sales CoordinatorGreensburg, PAWho We AreAt AGP, we’re on a mission to make K–12 technology ridiculously easy from classroom deployment to end-of-life recycling. We’re more than a parts and service company; we’re a team that grows together, puts people first, and elevates service beyond expectations for every school we support.We’re known for our ridiculously good customer service, a teamwork mindset, and caring interactions with schools, businesses, and teammates.At AGP, growth is the goal, but people are the priority. We care deeply about the work we do, the educators we serve, and the teammates we show up with every day. We’re looking for someone who steps in, takes ownership, communicates clearly, and is always looking for ways to get better.The RoleThe Sales Coordinator is the backbone of our in-house Sales Team. This role keeps operations running smoothly behind the scenes while also serving as a friendly, knowledgeable point of contact for customers. You’ll support sales reps, help customers navigate orders and accounts, and ensure details are handled accurately and on time.If you love organization, take pride in accuracy, enjoy variety in your day, and get satisfaction from helping both teammates and customers, this role is for you.What You’ll DoCustomer Support & CommunicationAnswer incoming phone calls and emails with a positive, helpful attitudeAssist customers with questions about products, orders, deliveries, and website accessRoute inquiries to Sales Reps when appropriate, ensuring a seamless customer experienceCRM & Lead Support (HubSpot)Create, update, and maintain accurate customer and prospect recordsAssign follow-up tasks to Sales Reps when customers download AGP guides or resourcesHelp keep our CRM clean, current, and useful for the sales teameCommerce Support (Magento / BigCommerce)Maintain customer account informationInvoice web orders, add tracking details, and communicate with customers regarding backordersConvert quotes to orders at customer requestReset customer passwords and help resolve basic website issuesNotify the eCommerce team when inventory reaches zero so products can be removed from the siteERP & Order Management (Acumatica)Create and maintain accurate customer recordsCollect and review all required documentation to set up new customer accountsReview new account paperwork for accuracy and completenessConvert quotes to orders upon receipt of purchase ordersEnter sales orders with a high level of attention to detailCreate and manage RMAs and replacement ordersReview part notifications, negative deltas, and backorders daily to identify split-ship opportunitiesTeam SupportJump in to assist with special projects as neededSupport the sales team in reaching their goals by keeping operations organized and efficientWhat We’re Looking ForStrong organizational skills and attention to detailClear, friendly communication, both written and verbalComfortable working with multiple systems and learning new toolsA service-minded attitude and a genuine desire to help othersAbility to manage multiple tasks while staying calm and accurateA team player who takes ownership and follows throughWhy AGPA collaborative, supportive team that values your contributionsA company culture built around trust, service, and continuous improvementWork that directly supports schools and educatorsA role where your organization and care make a real impact every dayQualificationsProficiency in Microsoft Office, including Outlook, Word, and ExcelExperience working with Customer Relationship Management (CRM) software, or the ability to learn quicklyStrong verbal and written communication skills, with the ability to interact confidently and professionally with both customers and internal teamsA high level of accuracy and attention to detail, especially when handling data entry, orders, and customer informationExcellent organizational skills, with the ability to manage multiple tasks and deadlines at onceThe ability to prioritize effectively and stay organized in a fast-paced, ever-changing environmentEOE