Inside Sales Coordinator

AGP Education; Pittsburgh (Allegheny County); On-site; USD 42,000 - 70,000; Full time

Job summary

AGP Education is seeking an Inside Sales Coordinator for a full-time, on-site role in the Greater Pittsburgh Region. You will support the sales team by handling inbound and outbound customer inquiries, preparing quotes, and processing orders accurately while maintaining CRM records and coordinating with operations to ensure timely delivery.

The ideal candidate has experience in inside sales, strong communication and organizational skills, and a customer-focused mindset.

Qualifications

• Experience in inside sales supporting sales processes and collaborating with the team.
• Strong customer service and satisfaction skills to handle inquiries and build relationships.
• Excellent written and verbal communication with customers and internal teams.

Responsibilities

• Manage inbound and outbound customer communications.
• Prepare quotes and process orders accurately and efficiently.
• Maintain customer records in CRM systems; coordinate with operations and fulfillment.
• Monitor order status to support timely delivery and reporting; assist with sales reports.

Skills

Inside Sales

Customer Service

Communication

Organization

CRM Experience

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

CRM software

Microsoft Office

Job description

Company Description

AGP Education provides reliable technology solutions and "ridiculously good" service to educators and businesses, keeping device fleets running smoothly with new and used devices, certified parts, expert repairs, and protection plans. The company combines the personalized care of a small business with the scalability of a larger operation, offering competitive pricing, fast free shipping, and knowledgeable guidance. AGP is deeply community-focused, supporting schools and nonprofits through programs like Adopt-a-School, Chromebook donations, local service projects, and event sponsorships in the Pittsburgh, PA and Hudson, WI areas. With headquarters in Greensburg, PA and additional locations in Hudson, WI and Youngwood, PA, AGP stocks over 500,000 OEM and recertified parts and supports more than 7,500 school districts nationwide. Team members at AGP work with real people, real support, and real solutions that make a direct impact in classrooms and communities.

Role Description

The Inside Sales Coordinator is a full-time, on-site role based in the Greater Pittsburgh Region. This position supports the sales team by managing inbound and outbound customer communications, preparing quotes, and processing orders accurately and efficiently. The coordinator responds to customer inquiries, provides product information, and helps ensure a smooth purchasing experience that aligns with AGP’s service standards. Daily responsibilities include maintaining customer records in CRM systems, coordinating with operations and fulfillment teams, and monitoring order status to support timely delivery. The role also involves assisting with sales reports, following up on leads, and contributing to customer satisfaction and retention initiatives.

Qualifications

• Experience in Inside Sales, with the ability to support sales processes and collaborate closely with the sales team.
• Strong Customer Service and Customer Satisfaction skills to handle inquiries, resolve issues, and build long-term relationships.
• Excellent Communication skills, including clear verbal and written communication with customers and internal teams.
• Proficiency in Order Processing, including data entry, tracking, and coordination with logistics or operations.
• Comfort with CRM or sales management software and basic proficiency in Microsoft Office or similar tools.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
• Collaborative mindset, professionalism, and a customer-focused approach aligned with AGP’s values.
• Previous experience in technology, education, or related industries is beneficial; high school diploma or equivalent required, associate or bachelor’s degree preferred.