Customer Accounts & Order-to-Cash Coordinator

Torrey Holistics; Grapevine (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Medical, dental, and vision coverage

Tuition reimbursement

Paid time off

Career growth opportunities

Onsite gym

Food trucks

Job summary

Torrey Holistics is seeking a Customer Accounts & Order-to-Cash Coordinator in Grapevine, TX. You will handle inquiries by phone and email, process orders, returns, and adjustments within ERP systems, and coordinate with sales, production, and logistics to ensure on-time delivery.

The role requires 1–4 years of customer service experience, familiarity with SAP/Oracle/NetSuite, and strong MS Office skills. A high school diploma is required, with an Associate’s degree preferred.

Qualifications

• 1–4 years of customer service experience (manufacturing/distribution preferred).
• ERP familiarity (SAP, Oracle, or NetSuite) is a plus.
• Comfort with Microsoft Office.
• High school diploma required; Associate’s preferred.

Responsibilities

• Handle customer inquiries by phone and email—status checks and shipping updates.
• Enter orders, returns, and adjustments within ERP/order platforms.
• Coordinate cross-team with sales, production, and logistics to meet delivery goals.
• Provide professional issue resolution and documentation.
• Assist with quotes and product information for sales support.

Skills

Customer service

Phone & email support

Attention to detail

Cross-team collaboration

Education

High school diploma

Associate’s degree

Tools

SAP

Oracle

NetSuite

Microsoft Office

Job description

Customer Accounts & Order-to-Cash CoordinatorWhere: Grapevine, TX | When: 10:30 AM – 7:30 PMIs this you?Do you enjoy keeping orders spotless in an ERP and making sure nothing falls through the cracks?Are you great at answering customer questions—fast, friendly, and accurate?Can you partner with production and logistics to hit delivery targets?Are you comfortable sending courteous reminders on overdue balances?What you’ll handleCustomer inquiries by phone and email—status checks, shipping updates, inventory availability.Order entry, returns, and adjustments within ERP/order platforms.Cross-team coordination with sales, production, and logistics to meet delivery goals.Professional issue resolution and documentation.Sales support: quotes and product information.Must-haves1–4 years of customer service experience (manufacturing/distribution preferred).ERP familiarity—SAP, Oracle, or NetSuite experience is a plus.Comfort with Microsoft Office.High school diploma required; Associate’s preferred.Bonus pointsBilingual English/Spanish.Experience with logistics or technical product lines.Tools and strengthsERP & MRP systemsCall center etiquetteCollectionsReportingWhy you’ll like it hereCompetitive pay & bonusesMedical, dental, and vision coverageTuition reimbursement & paid time offCareer growth opportunitiesOnsite gym & food trucks twice a weekReady to apply?Send your resume to [e-mail].