Sales Coordinator

HAMPTON INN AND SUITES-ROANOKE DOWNTOWN; Roanoke (VA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid vacation time

401k Plan

Job summary

The Hampton Inn and Suites Downtown Roanoke is seeking a proactive Sales Coordinator to support the sales team, greet visitors, process inquiries, and help coordinate group bookings and meetings. The role emphasizes exceptional customer service and collaboration with departments to create memorable guest experiences.

The position requires strong communication skills and the ability to handle a fast-paced environment while supporting RFP responses, contracts, and meeting arrangements.

Qualifications

• Exceptional verbal and written communication skills.
• Hotel and sales experience a plus.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.

Responsibilities

• Greet visitors, answer calls, process leads, handle reservations, and maintain files.
• Qualify group and business travel customers via email, phone, and in person.
• Communicate room block status, enter rooming lists, monitor pick-up, and manage changes.
• Assist with RFPs, proposals, contracts, BEOs, and meeting arrangements.
• Support Director of Sales with reservation requests and group master account creation.
• Manage group files and ensure signed agreements are uploaded.
• Maintain inventory and create printed/electronic collateral (coupons, flyers, marketing pieces).
• Participate in Sales Department and cross-department meetings.
• Serve as the point of contact for meeting room setup and assist with catering and breakfast requests.

Skills

Communication skills

Customer service

Team collaboration

Job description

Do you thrive on connecting with people and making an impact while enjoying a competitive salary and benefits package? Do you like working in a fast paced, dynamic, and fun working environment? If you’re nodding your head yes, we want to talk to you! Hampton Inn and Suites Downtown Roanoke is seeking a proactive, energetic, detail-oriented Sales Coordinator where you'll have the opportunity to showcase your sales skills and create exceptional customer experiences.

ABOUT US:

At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H.

• PASSIONATE – Passionate with the spirit to serve.
• EXCELLENCE – Committed to excellence that inspires results.
• ADAPTABLE – Adjust, adapt, and overcome.
• COMMUNITY – Creators of a collaborative community invested in growth.
• HUMBLE – Humble, trustworthy, and transparent.

They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive.

WHAT YOU’LL DO:

• Support property sales team by greeting visitors, answering calls, processing lead information, handling reservations, researching billing inquiries, compiling reports, and maintaining files.
• Interact with group and business travel customers in person, via email, and over the phone to qualify potential customers.
• Communicate with group customers about their room block status, including entering rooming lists, monitoring pick up, and managing reservation changes.
• Assist with RFP responses, proposals, contracts, BEOs, and meeting arrangements.
• Support Director of Sales with reservation requests and group master account creation.
• Manage group files and ensure signed agreements are uploaded for all bookings.
• Maintain inventory and create printed/electronic collateral (coupons, flyers, marketing pieces).
• Participate in Sales Department meetings as well as collaboration meetings with department heads and front desk staff.
• Serve as the point of contact for meeting room setup and assist with catering and breakfast requests as needed.

EDUCATION AND EXPERIENCE:

• Hotel and sales experience a plus.
• Exceptional verbal and written communication skills.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to stand for prolonged periods of time.
• Must be able to lift up to 15 pounds.
• Must be able to navigate various departments of the organization’s physical premises.

TRAVEL:

Less than 5%

WHY Hampton Inn and Suites Downtown Roanoke:

• Competitive Wage: We believe in recognizing and rewarding our team members for their hard work.
• Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!
• Top Notch Training and Growth Opportunities: We’ll make sure you have what you need to excel in your career!
• Medical, Dental, and Vision coverage.
• Paid vacation time.
• 401k Retirement Plan.

AFFIRMATIVE ACTION/EEO STATEMENT:

Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

ADDITIONAL INFORMATION:

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position's essential functions.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.