Room Attendant

Big Cedar Lodge; Ridgedale (MO); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Job summary

Big Cedar Lodge in Ridgedale, MO is seeking a hospitality-focused housekeeper to perform laundry and housekeeping duties, including sorting and processing resort linens, cleaning guest rooms, and restocking supplies.

The role requires 0-2 years resort housekeeping experience, high school diploma or equivalent, and a customer-first mindset. You will work as part of a team, follow safety procedures, and support guest satisfaction.

Qualifications

• High school diploma or equivalent required.
• 0-2 years of resort laundry/housekeeping experience preferred.
• Basic knowledge of housekeeping duties.
• Strong clerical, organizational and communication skills.

Responsibilities

• Provide professional, friendly service to all guests.
• Clean corridors, lobbies, stairways, lounges and guest rooms.
• Sort, wash, and process resort linen; fold, iron, and stock items.
• Respond to guest requests and report maintenance issues.
• Ensure safety and security of guest rooms and follow procedures.

Skills

Housekeeping basics

Guest service

Excel familiarity

Teamwork

Communication

Physical stamina

Education

High School Diploma or Equivalent

Tools

Word processing

Database

Spreadsheet

Excel

Job description

POSITION SUMMARY:

Perform a variety of housekeeping duties including sorting, washing, and processing resort linen including bed linens, table linens, and towels. Laundry will then be folded, ironed, and stacked, all in accordance with company procedures and standards.

ESSENTIAL FUNCTIONS:

• Provides professional, friendly service to all guests.
• Cleans corridors, lobbies, stairways, and lounges as well as guest rooms.
• Organizes work schedule from the room status list, arrivals, and departures.
• Perform general sweeping, scrubbing, mopping, and vacuuming floor as needed.
• Scrub sinks, basins, bathtubs, showers, and toilets.
• Distributes linen, towels and room supplies using wheeled carts or by hand and organize and restock cart at the end of the shift.
• Restocks room supplies such as drinking glasses, soaps, shampoos, writing supplies and replaces laundry bags and slips.
• Gather dirty linens and change linens daily as needed, such as towels and sheets.
• Replaces dirty linens with clean items and stores all dirty laundry in line with company policy.
• Inspects and turns mattresses regularly, checks all appliances in rooms are in working order and realign furniture and amenities according to prescribed layout.
• Responds to guest queries and requests, responds to calls for housekeeping problems such as spills, broken glasses, deliver any requested housekeeping items to guest rooms and remove room service items
• Ensures confidentiality and security of guest rooms and follow all company safety and security procedures.
• Observe and report damage of hotel property report any maintenance issues or safety hazards
• If applicable: drive company vehicles as needed with valid license.
• ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: High School Diploma or Equivalent
• Years of experience: 0-2 years of experience in resort laundry, housekeeping or another equivalent related field.

KNOWLEDGE, SKILLS, AND ABILITY:

• Basic knowledge of housekeeping department duties.
• Familiarity with computer software word processing, database and spreadsheet (especially Excel) is essential.
• Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Other Skills and Abilities: The ability to work well with a team, to prioritize, a sense of urgency and a real concern for guest satisfaction. Must be detailed oriented. Need strong clerical, organizational and communication skills.

TRAVEL REQUIREMENTS:

N/A

PHYSICAL REQUIREMENTS:

Regularly walks, stands, and lifts up to 50 lbs.

Seldom/never sits or works on a computer.

INDEPENDENT JUDGEMENT:

Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making.

Full Time Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

Big Cedar Lodge