Sales Coordinator

Petoskey Plastics; Petoskey (MI); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

401k match

PTO

Profit sharing

Tuition reimbursement

Wellness reimbursement

Life Insurance

Disability insurance

Job summary

Petoskey Plastics is seeking a Sales Coordinator at our Corporate Headquarters in Petoskey, MI. You will be the main liaison between Sales, Manufacturing, Purchasing, Accounting, Shipping and our customers, handling order fulfillment from receipt to delivery.

Responsibilities include maintaining pricing in ERP and customer portals, supporting samples and promotions, processing orders accurately, and providing timely updates on order status while seeking continual process improvements in a

Qualifications

• Associates or Bachelor's degree in Business Administration preferred.
• Proven experience in a similar sales or customer service role.
• Detail-oriented with high accuracy in data entry and order processing.
• Excellent communication and interpersonal skills.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Establish strong relationships with customers and internal teams.
• Handle inbound calls and administrative requests promptly.
• Update part numbers and pricing in ERP and customer portals.
• Assist with samples and trade show promotions.
• Process sales orders accurately and fulfill according to requirements.
• Coordinate forecasts with division manager and customers.
• Implement new and updated procedures.
• Create and review internal reports (open orders, aged inventory).
• Provide timely status updates to customers and resolve issues.
• Identify continual improvement opportunities.
• Follow company policies and attend meetings.
• Track on-time delivery and work with warehouse/shipping.
• Adhere to Quality Management System.
• Perform additional duties as assigned.

Skills

Data entry

Order processing

Organizational skills

Communication skills

Analytical skills

Team player

MS Office

Education

Business Administration degree

Tools

ERP system

Job description

Job Details: Job Location: Corporate Headquarters - Petoskey, MI 49770, Position Type: Full Time, Salary Range: $50,000.00 - $55,000.00 Salary/year, Job Shift: Day, Petoskey Plastics aspires to stand out as an industry leader in sustainability, using advanced recycling technology to manufacture high-quality films, bags, and resins from post-consumer materials. Our commitment to eco-friendly innovation sets us apart, as we strive to earn the appreciation and respect of our customers, associates, and communities. If you are seeking a family-oriented company that values career growth and provides robust paid training, explore the comprehensive benefits listed below to see how Petoskey Plastics can support your professional journey.

We're headquartered in Petoskey where our Lake Michigan shores are clasped by rhythmic waves of seafoam and cobalt. We're honored to have roots in Texas, Tennessee, and Indiana as our production has expanded over the years. Our custom-engineered solutions tackle a variety of industries, including automotive, industrial, institutional, retail, construction, home improvement, medical, and more.

Always moving forward! > IN THE NEWS

A few of our over 20 competitive benefits:

• Medical, Prescription, Dental, and Vision benefits - valued at $4/hr over your base pay!
• PTO
• Petoskey Plastics pays 3% of your annual earnings into your 401k regardless of your contribution!
• Profit Sharing
• Tuition Reimbursement
• Wellness Reimbursement (up to $400 annually)
• Life Insurance
• Short- and Long-Term Disability

The Sales Coordinator serves as the main point of contact between Sales, Manufacturing, Purchasing, Accounting, Shipping and our customers. They also handle day to day activities around purchase order fulfillment including receiving, processing, and overseeing orders until the customer receives the product satisfactorily. Additionally, they manage returns and adjustments requested by the customer, and stay informed about new products and pricing. The Sales Coordinator plays a crucial role in supporting our customers and ensuring the seamless flow of the sales process.

Responsibilities

• Establish strong business relationships with customers and act as a liaison with internal departments including Sales, Scheduling, Manufacturing, Shipping, and Accounting
• Answer inbound customer calls and handle administrative requests in a timely manner
• Update part numbers and pricing templates in our ERP system and customer portals as required
• Assist with samples and trade show promotions
• Process sales orders accurately and efficiently, ensuring all details are recorded correctly and orders are fulfilled according to customer requirements and company policies
• Work with division manager, customer, and scheduling to ensure forecasts are accurate and up to date
• Assist in implementing new and updated procedures
• Create, review and analyze internal reports (i.e. open order reports, aged inventory, TDF reports)
• Deliver timely information regarding status of PO's to customers and provide solutions to ensure customer satisfaction
• Identify continual improvement opportunities
• Follow company policies and standard operating procedures; attend company meetings and events as required
• Track and measure on-time delivery and work closely with warehouse and shipping
• Quality Management System adherence
• Perform additional duties as assigned by management

Qualifications: Education

• Associates or Bachelor's degree in Business Administration preferred, or related field

Experience

• Proven experience in a similar role, preferably in a sales or customer service environment

Knowledge, Skills, Abilities

• Detail-oriented with a high level of accuracy in data entry and order processing
• Strong organizational skills with the ability to multitask and prioritize effectively
• Excellent communication and interpersonal skills
• Analytical, mathematical or other quantitative skills
• Task and detail oriented
• Ability to work independently as well as part of a team in a fast-paced environment
• Flexibility to adapt to changing priorities and deadlines
• Service oriented approach to problem solving
• Ability to understand and navigate various customer portals as required
• Maintain a polite and professional tone in all forms of communication, including emails and meetings
• Proficient in Microsoft Office Suite

Essential Functions

• Regular and Reliable Attendance
• Standing
• Sitting
• Walking
• Lifting/Carrying up to 30 pounds
• Reading
• Writing
• Problem Solving
• Decision Making
• Concentration