Sales & Events Coordinator

Shamin Hotels Master; Norfolk (VA); On-site; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

Competitive hourly compensation

Marriott Bonvoy Associate Rate — hotel

Career growth opportunities within a (

Job summary

Shamin Hotels is seeking a detail-oriented Sales & Events Coordinator for Delta Hotels by Marriott Norfolk to join our Sales & Events team in Norfolk, VA. You will manage inquiries, move leads through the pipeline, coordinate event logistics, and ensure clients feel cared for from first contact to final execution.

The role requires strong communication, organization, and the ability to handle multiple tasks in a fast-paced hotel environment.

Qualifications

• Prior experience in hotel sales, events, catering, or related hospitality role.
• Strong written and verbal communication skills.
• Organized and detail-oriented with the ability to juggle multiple priorities.
• Familiarity with Delphi, CI/TY, or similar software is a plus.
• Team player who enjoys working with people.

Responsibilities

• Answer incoming sales and events inquiries by phone and email with professionalism and responsiveness.
• Follow up on leads and route them to the appropriate team members; track lead status and follow-through.
• Schedule and conduct property tours for prospective clients — corporate accounts, social events, and group business.
• Assist Event Managers with preparation of BEOs, proposals, and event documentation.
• Support client communication throughout the planning process, ensuring timely updates and follow-through on every commitment.
• Maintain organized records of inquiries, contracts, and event files in the sales system.
• Coordinate with front desk, food & beverage, and operations teams to support seamless event execution.
• Assist with site visits, FAM trips, and client entertainment as needed.

Skills

Communication skills

Organizational skills

Attention to detail

Team player

Tools

Delphi

CI/TY

Job description

Job Details

Level: Entry

Job Location: Norfolk, VA 23502

Position Type: Full Time

Salary Range: $18.00 - $22.00 Hourly

Job Category: Hospitality - Hotel

Job Title: Sales & Events Coordinator

Property: Delta Hotels by Marriott Norfolk

Employment Type: Full-Time, Hourly

FLSA Classification: Non-Exempt

Compensation: See Requisition

Department: Sales & Events

Reports To: Director of Sales / Event Manager

Work Location: Norfolk, VA (On-Site)

ABOUT THE ROLE

Delta Hotels by Marriott Norfolk is seeking a detail-driven, people-first Sales & Events Coordinator to support our Sales and Events team. You'll be at the center of the action — managing inquiries, moving leads through the pipeline, coordinating event logistics, and making sure every client feels taken care of from first contact through final execution.

If you're organized, thrive in a fast-paced environment, and like being the person who keeps everything running smoothly behind the scenes, this role is built for you.

WHAT YOU'LL DO

• Answer incoming sales and events inquiries by phone and email with professionalism and responsiveness
• Follow up on leads and route them to the appropriate team members; track lead status and follow-through
• Schedule and conduct property tours for prospective clients — corporate accounts, social events, and group business
• Assist Event Managers with preparation of Banquet Event Orders (BEOs), proposals, and event documentation
• Support client communication throughout the planning process, ensuring timely updates and follow-through on every commitment
• Maintain organized records of inquiries, contracts, and event files in the sales system
• Coordinate with front desk, food & beverage, and operations teams to support seamless event execution
• Assist with site visits, FAM trips, and client entertainment as needed

WHAT WE'RE LOOKING FOR

• Prior experience in hotel sales, events, catering, or a related hospitality or customer-facing role preferred
• Strong written and verbal communication skills — you represent the property in every interaction
• Organized and detail-oriented with the ability to juggle multiple priorities without dropping the ball
• Familiarity with Delphi, CI/TY, or similar sales and event management software is a plus — we'll train the right person
• Team player who takes pride in their work and genuinely enjoys working with people
• Reliable, professional, and comfortable in a full-service hotel environment

OUR VALUES

PERKS & BENEFITS

• Competitive hourly compensation
• Marriott Bonvoy Associate Rate — discounted hotel stays at thousands of Marriott properties worldwide for you and your family
• Career growth opportunities within a regional hotel group expanding across Virginia and beyond
• Supportive, team-oriented work environment

Shamin Hotels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

PHYSICAL REQUIREMENTS

• Ability to sit for extended periods during administrative and communication work
• Ability to walk, stand, and move throughout the property for tours, site visits, and event monitoring
• Occasional lifting of up to 25 lbs. (event materials, supplies, décor) with team support available
• Ability to work in varying environments, including ballrooms, meeting rooms, and outdoor event spaces