Housekeeping-Housekeeper

COMMONWEALTH LODGING MANAGEMENT LLC; Norfolk (VA); On-site; USD 19,320 - 27,517; Full time

Job summary

COMMONWEALTH LODGING MANAGEMENT LLC is hiring for a housekeeping position at Marriott Norfolk Waterside. Responsibilities include maintaining guest relations, cleaning guest rooms, and managing emergencies effectively.

Qualifications include the ability to lift at least 25 pounds and physical endurance for variable work conditions. Candidates should possess strong communication skills and adhere to hotel standards.

Qualifications

• Must be able to lift/transport at least 25 pounds.
• Ability to push/pull carts and equipment up to 100 pounds.
• Endure various physical movements throughout the work areas.

Responsibilities

• Maintain positive guest relations and confidentiality.
• Resolve guest complaints ensuring satisfaction.
• Clean guest rooms to hotel standards.

Skills

Guest Relations

Cleaning Standards

Emergency Handling

Communication

Job description

Job Details

Job Location: Marriott Norfolk Waterside, Norfolk, VA - Norfolk, VA 23510
Salary Range: $17.00 - $17.00 Hourly

Job Responsibilities

• Always maintain positive guest relations at all times and guest confidentiality.
• Work to resolve guest complaints, ensuring guest satisfaction.
• Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count, expected arrivals/departures, and scheduled daily group activities.
• Be familiar with all local attractions/activities to respond to guest inquiries accurately.
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
• Use all chemicals in accordance with OSHA regulations and hotel requirements.
• Complete daily report as instructed by supervisor.
• Clean a standard guest room within 26 minutes, meeting hotel cleaning standards, with instructions.
• Enter and prepare the room for cleaning.
• Clean guest bathroom/bedroom/floor corridor.
• Dust the room and furniture.
• Replenish guest room and bath supplies.
• Clean the bathroom, removing soil, dirt, soap buildup, and hair from mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor.
• Vacuum the carpet.
• Make beds daily with clean linens.
• Turn in lost and found items immediately to the supervisor.
• Keep housekeeping carts stocked, clean, and orderly; stock linen room with supplies.
• Empty linen from housekeeping carts.
• Sweep and mop areas in front of elevators; clean all trash cans and elevator track.
• Maintain pool areas; clean pool windows and bathrooms daily.
• Clean ice and soda machines on all floors.
• Dust light fixtures in hallways.
• Remove all dirty linen from laundry chutes and hallways.
• Aid co‑workers and guests as needed.
• Notify the supervisor of any guests’ complaints or comments.
• Assist in handling emergencies to protect guests and associates and preserve the building and its systems during emergencies; act quickly and responsibly to return the building to normal operation.
• Know and abide by all department, Commonwealth Lodging Management, and hotel policies and procedures, as well as brand standards.

This job description is not intended to provide a complete and comprehensive list of all job duties, requirements, and responsibilities. Instead, it is provided as a general overview of the expectations for the position.

Qualifications & Physical Requirements

• Exert physical effort in lifting/transporting at least 25 pounds.
• Push/pull carts and other equipment up to 100 pounds.
• Endure various physical movements throughout the work areas.
• Work environment includes front office and all hotel areas; job involves variable temperatures, noise levels, indoor and outdoor settings.
• Must be able to stand and exert well-paced mobility for lengthy periods.
• Work environment includes Guest Rooms, Guest and Service Corridors, Housekeeping Office; involves variable temperatures, noise levels, indoor settings, and exposure to fumes/odor hazards, dust/mite hazards, biohazards, and chemicals.
• Must be able to reach above head and shoulder height to perform job duties.