Sales Coordinator

Hilton Garden Inn; Newtown Square (Delaware County); On-site; USD 40,000 - 55,000; Full time

Job summary

Hilton Garden Inn in Newtown Square, PA is seeking a Sales Coordinator to support the sales team by coordinating activities, managing client communications, and ensuring smooth operations to drive revenue growth and guest satisfaction.

The role includes scheduling client meetings, updating databases, preparing proposals and contracts, and collaborating with hotel departments to deliver seamless events and ensure top-tier service.

Qualifications

• Strong organizational and multitasking skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to work collaboratively in a fast-paced hospitality environment.

Responsibilities

• Assist the sales team with daily administrative tasks and sales support activities.
• Coordinate and schedule client meetings, hotel site tours, and sales events.
• Maintain and update sales databases, client records, group blocks, and sales reports.
• Communicate effectively with clients to provide information, answer inquiries, and follow up on leads.
• Prepare proposals, contracts, banquet event orders, presentations, and other sales-related documents.
• Collaborate with other hotel departments to ensure seamless event planning and execution.
• Manage incoming sales inquiries and distribute leads appropriately.
• Track sales activity, production, and performance metrics to support departmental goals.
• Assist with maintaining brand standards and customer service excellence throughout the sales process.
• Support the sales team in achieving revenue targets, occupancy goals, and customer satisfaction objectives.

Skills

Organizational skills

Communication skills

MS Office proficiency

Customer service orientation

Collaboration

Tools

Delphi

STS

Job description

We are seeking a highly organized, detail-oriented, and customer-focused Sales Coordinator to join our hotel team in Newtown Square, PA. The ideal candidate will support the sales department by coordinating sales activities, managing client communications, and ensuring smooth operations to drive revenue growth and enhance customer satisfaction.

Key Responsibilities

• Assist the sales team with daily administrative tasks and sales support activities.
• Coordinate and schedule client meetings, hotel site tours, and sales events.
• Maintain and update sales databases, client records, group blocks, and sales reports.
• Communicate effectively with clients to provide information, answer inquiries, and follow up on leads.
• Prepare proposals, contracts, banquet event orders, presentations, and other sales-related documents.
• Collaborate with other hotel departments to ensure seamless event planning and execution.
• Manage incoming sales inquiries and distribute leads appropriately.
• Track sales activity, production, and performance metrics to support departmental goals.
• Assist with maintaining brand standards and customer service excellence throughout the sales process.
• Support the sales team in achieving revenue targets, occupancy goals, and customer satisfaction objectives.

Qualifications

• Previous experience as a Sales Coordinator, Sales Administrator, Front Office Supervisor, Revenue Coordinator, or similar hospitality-related position preferred.
• Familiarity with hospitality systems such as Delphi or STS or similar hotel software platforms preferred.
• Understanding of hotel sales processes, group room blocks, corporate negotiated accounts, catering and event coordination, and revenue management concepts.
• Strong organizational and multitasking skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to work collaboratively in a fast-paced hospitality environment.
• Professional, customer-focused demeanour with a passion for delivering exceptional guest experiences.