Sales Coordinator

SGD Pharma Packaging Inc; New York (NY); Presencial; USD 52.000 - 76.000; Jornada completa

Descripción de la vacante

SGD Pharma Packaging Inc. is seeking a Customer Service Representative to manage a portfolio of pharmaceutical packaging customers from our NYC office. You will handle SAP order entry, coordinate production schedules with EU/Asia plants, and ensure timely deliveries with logistics partners.

Strong communication and multitasking in a multicultural environment are essential. Key duties include maintaining client accounts in SAP, updating forecasts, and providing sales support while ensuring

Formación

• Minimum 2 years of trade school or university degree in related subjects.
• Good communication skills (oral and written).
• Team player, organized, detail oriented, quick learner.

Responsabilidades

• Manage all ordering and logistic communication with client portfolio.
• Create and maintain clients’ accounts in SAP (new customer, price list, cross reference lists, surcharges).
• Maintain administrative files (Network/CRM: orders, paperwork, POs status).
• Review all POs for accuracy and process orders.
• Ensure good communication with customers (standard communication).
• Follow up validation with planning department.
• Follow up shipment with logistic department and logistic partners.
• Update forecasting tool to ensure data accuracy.
• Sales support (samples, new development).
• Late payment reminders (level 1) and tracking documents.
• Control and manage inventory in local US warehouse (when applicable).

Conocimientos

Good communication

Team player

Organized and detail oriented

Educación

Trade school or university degree in related subjects

Herramientas

SAP

ERP system

Forecasting tool

Microsoft Office

Descripción del empleo

Job Description

Responsible for a portfolio of customers in the pharmaceutical packaging industry. The successful candidate will work in a multicultural environment in a NYC based office, under the supervision of the Customer Service Manager.
The position involves administering customer orders in an SAP computer system, coordinating manufacturing schedules with our plants (in EU and Asia) and delivery schedules with our Logistic partners, updating the forecast and supporting the Sales Managers within a specific customer portfolio. Building report and Clear communication with the customer base are the most critical functions. The Customer Service Representative will be engaged in facilitating account administration such as ensuring on time payments and inventory control.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage all ordering and logistic communication with client portfolio
• Create and maintain clients’ accounts in SAP (new customer, price list, cross reference lists, surcharges)
• Maintain administrative files (Network/CRM: orders, paperwork, POs status)
• PO management
  • Review all POs for accuracy and process orders
  • Ensure a good communication with customers (standard communication)
  • Follow up validation with planning department
  • Follow up shipment with logistic department and logistic partners
• Update the forecasting tool to ensure all data are accurate
• Sales support (Samples, new development)
• Late payment (reminders level 1, fill in tracking document)
• Control and manage inventory in local US warehouse (when applicable)

EDUCATION AND EXPERIENCE

• Minimum of 2 years of trade school (with appropriate experience) or university degree in related subjects to job description.
• Good communication skills (oral and written)
• Team player, organized, detailed oriented, quick learner
• Comfortable in a multicultural, multilingual environment
• Experience:
  • Minimum of 1 - 3 years experience in similar position, Pharma/Packaging industry is a plus
• Spanish and French prerequisite

COMPUTER SKILLS

• Very comfortable with IT tool (ERP system, forecasting tool, Microsoft Office suite). SAP experience is a plus