Sales Coordinator

BLOKEES; Los Angeles (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

BLOKEES in Los Angeles, CA, is seeking a detail-oriented Sales Operations Coordinator to manage orders end-to-end and ensure timely fulfillment for major retailers and distributors.

You will coordinate with US warehouses, carriers, and China-based teams, track shipments, and generate regular reports on delivery performance and inventory levels. Fluency in English and Chinese is a plus.

Qualifications

• 2+ years of experience in sales operations, order management, customer operations, logistics coordination, or a related field.
• Familiarity with retail routing guides, delivery appointments, and warehouse/shipping processes is a strong plus.
• Experience working with major retailers, distributors, or FMCG/toy/consumer product companies is preferred.
• Strong organizational skills and attention to detail, with the ability to manage multiple orders and priorities simultaneously.
• Strong ability to organize, analyze, and interpret order, shipment, and inventory data.
• Fluent in both English and Chinese, with strong written and verbal communication skills.

Responsibilities

• Manage and coordinate customer orders from order receipt through shipment, ensuring accuracy and timely fulfillment.
• Coordinate with U.S. warehouses, carriers, customers, and internal teams to ensure smooth and on-time deliveries.
• Handle routing requirements and shipment arrangements for major retail/key account customers.
• Monitor order and shipment status, identify potential issues, and follow up on exceptions or delays.
• Communicate with China-based teams regarding order status, inventory availability, shipping schedules, and customer requirements.
• Maintain and organize shipment, order, and inventory data, ensuring data accuracy and timely updates. Prepare regular reports and conduct data analysis on shipments, order fulfillment, inventory levels, and delivery performance.

Skills

Order management

Logistics coordination

Data analysis

Communication

Job description

With the mission “Inspire Creativity，Share Joy”

Blokees believes that building can fuel endless creation and drive imagination. Blokees is dedicated to creating highly-detailed poseable model kits, and collectibles for all age groups—from younger kids to the experienced collector. We work with famous brands like Disney, Hasbro, Pokemon, Ultraman, Transformers, etc., to bring your favorite characters to life with amazing detail and functionality. We’re here to bring amazing collectibles to consumers worldwide.

Job Responsibilities:

1. Manage and coordinate customer orders from order receipt through shipment, ensuring accuracy and timely fulfillment. Coordinate with U.S. warehouses, carriers, customers, and internal teams to ensure smooth and on-time deliveries.

2. Handle routing requirements and shipment arrangements for major retail/key account customers, ensuring compliance with customer-specific routing guides and shipping requirements.

3. Monitor order and shipment status, identify potential issues, and follow up on exceptions or delays.

4. Communicate with China-based teams regarding order status, inventory availability, shipping schedules, and customer requirements.

5. Maintain and organize shipment, order, and inventory data, ensuring data accuracy and timely updates. Prepare regular reports and conduct data analysis on shipments, order fulfillment, inventory levels, and delivery performance.

Nice to have:

1. 2+ years of experience in sales operations, order management, customer operations, logistics coordination, or a related field.

2. Familiarity with retail routing guides, delivery appointments, and warehouse/shipping processes is a strong plus.

3. Experience working with major retailers, distributors, or FMCG/toy/consumer product companies is preferred.

4. Strong organizational skills and attention to detail, with the ability to manage multiple orders and priorities simultaneously.

5. Strong ability to organize, analyze, and interpret order, shipment, and inventory data.

6. Fluent in both English and Chinese, with strong written and verbal communication skills.

More information can be found at: https://blokees.com/